- Notes, cautions, and warnings
- Introduction
- Upgrading the ThinOS firmware
- Before you upgrade
- Register ThinOS devices to Wyse Management Suite
- Enable Live Update
- Download the ThinOS firmware, BIOS, and application packages
- Add ThinOS 8.6 to ThinOS 9.x firmware to the repository
- Upgrade ThinOS 8.6 to ThinOS 9.x
- Upgrade ThinOS 9.x to later versions using Wyse Management Suite
- Upgrade ThinOS 9.x to later versions using Admin Policy Tool
- Add ThinOS application packages to the repository
- Upload and push ThinOS 9.x application packages using Groups and Configs on Wyse Management Suite
- Upload and install ThinOS 9.x application packages using Admin Policy Tool
- Firmware installation using Dell Wyse USB Imaging Tool
- Upgrade BIOS
- Edit BIOS settings
- Delete ThinOS application packages
- Downgrading the ThinOS firmware
- Getting started with ThinOS
- End User License Agreement
- Configure ThinOS using First Boot Wizard
- Configure account privileges for ThinOS
- Connect to a remote server
- Connecting a display
- Connecting a printer
- Configure WMS settings on the client GUI
- Desktop overview
- Modern interactive desktop features
- Classic desktop features
- Configuring thin client settings and connection broker settings
- Configure ThinOS using Admin Policy Tool
- Locking the thin client
- Shut down and restart
- Scheduled Shutdown
- Scheduled Reboot
- Enable or disable shutdown
- Battery information
- Login dialog box features
- View the system information
- Sleep mode
- Import certificates to ThinOS from Admin Policy Tool or Wyse Management Suite
- ThinOS system variables
- Manual override
- Configuring the global connection settings
- Configuring connectivity
- Configuring connection brokers
- Configuring Citrix
- Configure the Citrix broker setup
- Citrix ADC
- Citrix Cloud services
- Automatically configure using DNS for email discovery
- Citrix HDX Adaptive transport (EDT)
- HDX Adaptive Display V2
- Browser content redirection
- HTML5 Video Redirection
- Windows Media Redirection
- QUMU Video Optimization Pack for Citrix
- Citrix Self-Service Password Reset
- Citrix SuperCodec
- Anonymous logon
- Enable UDP audio in a Citrix session
- Keyboard layout synchronization in VDA
- Cursor pattern in ICA session
- Citrix multiple virtual channels
- Configure the Citrix session properties
- Using multiple displays in a Citrix session
- USB Printer Redirection
- Configure the Citrix UPD printer
- Configure the device-specific printer driver
- Invert cursor color
- Echo cancellation for Microsoft Teams
- UDP audio through Citrix Gateway
- Smart card reader plug and play
- HDX RealTime Webcam Video Compression for 32-bit apps
- Export Citrix Workspace App logs
- Configure multifarm
- Configure multilogon
- Configuring VMware
- Configure the VMware broker connection
- VMware Real Time Audio-Video
- High Efficiency Video Coding
- Enable Scanner Redirection
- Enable Serial Port Redirection
- Enable Session Collaboration
- Enable Battery State Redirection
- Relative mouse
- Configure Workspace ONE Mode
- Unified Access Gateway
- Configure the VMware integrated printing settings
- USB Redirection in a VDI session
- Enable Multimedia Redirection in Blast session
- Smartphone sync
- VMware Horizon Kiosk Mode
- Special Peripheral Support
- Bloomberg keyboard support
- Confirm the USB interface redirection
- Find the Vendor ID or Product ID of the connected device in ThinOS
- Confirm the USB interface redirection from Device Manager in ThinOS
- Confirm the USB interface redirection from Audio Manager in ThinOS
- Confirm the USB interface redirection from ThinOS Event Log
- Set playback or recording devices as default
- Nuance PowerMic II-NS
- Olympus RecMic DR-2200
- Philips SpeechMike III
- Wacom One
- Topaz SignatureTablet
- Wacom SignatureTablet
- Wacom Intuos Pro M tablet
- Configuring Azure Virtual Desktop
- Configuring Microsoft Remote Desktop Services
- Enable Terminal Services Gateway
- Configure the Remote Desktop Services collection
- Add a Remote Desktop Protocol connection
- Log in to RDP session using Remote Desktop Gateway
- Log in to RDP session using Remote Desktop Gateway from Wyse Management Suite or Admin Policy Tool
- Change the display mode for RDP connection using shortcut keys
- Configuring the Amazon WorkSpaces broker connection
- Configure the Teradici Cloud Access broker connection
- Enable ThinOS to check the server certificate common name
- Configure the Select Group feature to log in to different brokers
- VDI Configuration Editor
- Configure the VDI settings
- Authenticate the domain controller (NTLM) with None Broker agent
- Configuring Citrix
- Unified Communications optimization with ThinOS
- Citrix HDX RealTime Optimization Pack for Skype for Business
- VMware Horizon Virtualization Pack for Skype for Business
- Cisco Jabber Softphone for VDI
- Cisco Webex Teams for VDI
- Cisco Webex Meetings for VDI
- Zoom Meetings for VDI
- Microsoft Teams Optimization from Citrix Workspace app
- Microsoft Teams Optimization from VMware Horizon
- Configuring third-party authentication settings
- Configure the Imprivata OneSign server
- VDI selection on ThinOS
- Configure the VDI settings on OneSign server
- Configure objects on Imprivata Server
- Use smart card as proximity card
- Enroll a proximity card with Imprivata OneSign
- Imprivata Bio-metric Single Sign-On
- Grace period to skip second authentication factor
- Imprivata OneSign ProveID Embedded
- Configure Imprivata fingerprint reader for Citrix ICA and PCoIP sessions
- Configure Imprivata fingerprint reader for VMware Horizon Blast session
- Identity Automation
- Configure the Identity Automation
- Install the Identity Automation QwickAccess app package on ThinOS
- Identity Automation support matrix
- Enroll a proximity card with Identity Automation on ThinOS
- Use a proximity card for sign-on with Identity Automation on ThinOS
- Use a proximity card to secure the remote session with Identity Automation on ThinOS
- Use a proximity card to tap-over another user session with Identity Automation on ThinOS
- Identity Automation feature matrix
- Configuring the thin client local settings
- Configuring the system preferences
- Configure the display settings
- Configuring the peripherals settings
- Configure the keyboard settings
- Configure the mouse settings
- Configure the touchpad settings
- Configure the audio settings
- Configure the serial settings
- Configure the camera device
- Configure the Bluetooth settings
- Secure Digital cards
- Configure the Jabra Xpress headset settings
- Configure the EPOS headset settings
- Configure the HID Fingerprint reader settings
- Configuring the printer settings
- Reset to factory defaults
- Resetting to factory defaults using G-Key reset
- Recovery mode using R-Key
- Using the system tools
- Using Wyse Management Suite
- Troubleshooting your thin client
- Capture an HTTP log using ThinOS
- System crashes, freezes or restarts abruptly
- Broker agent login failure
- Citrix desktop and application crashes abruptly
- Unified Communications software call failure
- Request a log file using Wyse Management Suite
- View audit logs using Wyse Management Suite
- System log and trace information
- Upgrade or conversion troubleshooting and logs
- How to debug with new support beyond ThinOS 8?
- How to debug with same support in ThinOS 8?
- Frequently Asked Questions
- ThinOS-related questions
- How do I upgrade from ThinOS 8.6 to 9.1.4234?
- What should I do if the package installation fails?
- Is Wyse Management Suite 3.3.1 the only way to manage ThinOS 9.1.x?
- How to verify third-party binary versions on your ThinOS client?
- Is USB Imaging Tool method a possible option for upgrading to ThinOS 9.1.x?
- Can ThinOS be installed on a PCoIP device?
- Does ThinOS support zero desktop?
- Does ThinOS support ThinOS configurations using INI files?
- iPhone cannot be redirected to the Citrix Desktop session
- Android smartphone is not displayed in the session when redirected or mapped
- Does Citrix Workspace app replace Citrix Receiver on ThinOS?
- What is Workspace mode on ThinOS?
- Can I enable Flash content to be rendered using a local Flash Player on ThinOS?
- How do I verify if HDX Enlightened Data Transport Protocol is active?
- How do I check if HTML5 Video Redirection is working?
- How do I check if QUMU Multimedia URL Redirection is working?
- How do I check if Windows Media Redirection is working?
- How to check if Multimedia Redirection is working?
- Is persistent logging supported in ThinOS?
- Is tls.txt file included in network traces on ThinOS?
- Will ThinOS device reboot automatically when the system crashes?
- Wyse Management Suite-related questions
- ThinOS-related questions
Dell ThinOS 9.1.4097, 9.1.4234, 9.1.5067, and 9.1.6108 Administrator’s Guide
Broker agent login failure
If login to a Broker agent connection fails, you must do either of the following:
- Capture an HTTP log and analyze the detailed error log report.
- If the Broker agent can be accessed on a ThinOS 8.6 client, capture the network log and analyze the detailed error log report.
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