You can reset the password or unlock the account after you complete the security questions enrollment.
Supported Environment
Citrix Virtual Apps and Desktops 7.11 and later versions
Support StoreFront Server 3.7 and later versions
Self-Service Password Reset Server 1.0 and later versions
Supported platforms—All platforms are supported.
Limitation
Supports only StoreFront Server
Before resetting a password or unlocking an account
Before resetting your password or unlocking your account, you must register for the security questions enrollment. To register your answers for the security questions, do the following:
To access the
Security Questions Enrollment window, do the following step that is applicable to the mode:
In Classic mode, click the
Manage Security Questions option from the PNAmenu.
In Workspace mode, click the
TASKS icon on the purple ribbon and click
Start.
The
Security Questions Enrollment window is displayed.
Enter the appropriate answers to the question set.
Click
OK to register the security questions.
Use the Account Self-Service
After the security questions enrollment is complete, and when ThinOS is connected to a StoreFront server with Self-Service Password Reset enabled, the
Account Self-Service icon is displayed in the sign-on window.
NOTE If you enter the wrong password more than four times in the Sign-on window, the client automatically enters the unlock account process.
Click the
Account Self-Service icon to unlock your account or reset your password.
NOTE You must register the security questions for users before using the unlock account or reset password feature.
Click
Unlock account or
Reset password based on your choice, and then click
OK.
Unlock an account
After you register the security questions, do the following to unlock your account:
Choose a task (Unlock account) in the
Account Self-Service window.
Enter the username.
The
Unlock Account dialog box is displayed.
Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the
Unlock Account
dialog box is displayed.
Click
OK to successfully unlock your account.
NOTE
If the provided answers are incorrect, an error message is displayed.
If you provide the wrong answers more than three times, you cannot unlock the account or reset the password, and error messages are displayed.
Reset a password
After you register the security questions, do the following to reset your password:
Choose a task (Reset password) in the
Account Self-Service window.
Enter the username.
The
Reset Password dialog box is displayed.
Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the
Reset Password dialog box is displayed.
Enter and confirm the new password.
Click
OK to successfully change the password.
If you provide the wrong answers, you cannot reset the password, and an error message is displayed.
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