Service connectivity provides secure, automated access between Dell Support and your VxRail. You must activate an integrated service connectivity with or without the support connectivity gateway to enable features in VxRail Manager.
About this task
With service connectivity, you can provide usage data to the Dell Customer Experience Improvement program. You decide about the level of data that is collected about the VxRail environment. The types of data that are collected include environmental usage, performance, capacity, and configuration information. Dell Technologies uses this information to improve your VxRail experience.
Steps
From the VMware vSphere Web Client, click the Inventory icon.
Select a VxRail cluster and click the
Configure tab.
Expand
VxRail and click
Support.
On the
Support page, under
Connectivity, if the status is disabled, click
Enable.
In the
Enable Connectivity dialog box, do the following:
On the
Telemetry Legal Notice page, read the Telemetry Legal Notice and select the
I have read and accept this notification option, and then click
Next.
On the
Network Connection page, select a connection type for your cluster:
If your product connects directly to Dell Technologies Technical Support team, select
Connect Directly, and do the following:
If you have an IPv4/IPv6 dual stack network environment, select a
Connectivity IP Version.
From the
Proxy Settings menu, select a proxy setting:
No Proxy: If you do not use a proxy server.
Connect to New Proxy: Enter the proxy IP address, proxy port, proxy username and password.
Connect to Global Proxy: If you want to use the proxy that is configured in VxRail Cluster Configure - Network.
Click
Test Network Connection and click
Next.
If your product connects to a secure connect gateway server, click
Connect via Gateway Server, and perform the following:
If you have an IPv4/IPv6 dual stack network environment, select a
Connectivity IP Version.
In the
Gateway IP Address 1 window, enter up to three gateway IP addresses.
In the
Gateway Port 1 window, enter a gateway port. The default gateway port is 9443.
Click
Test Gateway Connection and click
Next.
On the
Access Key page:
Click
Copy PSNT.
Click
Go to Key Portal. For information about generating an access key and a PIN, see
KB 180688.
In the
Access Key box, enter the access key.
In the
PIN box, enter the PIN and click
Next.
If your VxRail cluster is newly purchased and deployed, the
Access Key page is not displayed. If your VxRail cluster is LCM from legacy releases, the
Access Key page is displayed.
On the
Support Contacts page, enter the
Primary Contact information and click
Next.
(Optional) You can add
Secondary Contact information.
On the
Customer Improvement Program window, select one of the following customer data collection options:
Basic: Uptime data is collected.
Medium: Uptime data and some performance data are collected.
Advanced: Uptime data, all performance data, and log data is collected.
None: No customer improvement data is collected.
On the
Summary page, review the summary information and click
Enable.
Under
Connectivity, click
TEST CONNECTION.
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