Dell PowerFlex Appliance with PowerFlex 4.x Administration Guide

Connect SupportAssist using the secure connect gateway

Use this procedure to enable SupportAssist using the secure connect gateway.

1. Log in to PowerFlex Manager.
2. Click Settings > Events and alerts.
3. Click Notification Policies.
4. On the Destinations pane, click SupportAssist.
5. Accept the license and telemetry agreement on the Connect SupportAssist page and click Next.
6. Choose the connection type connect via gateway.
   NOTE:Connect using the gateway helps register PowerFlex Manager on secure connect gateway and SupportAssist. From here we can enable the proxy setting.
7. Provide the SCG IP address and Port number.
   NOTE:Maintain the gateway port as 9443. Port 5700 port is only used for the secure connect gateway UI, API communication with secure connect gateway from the PowerFlex management platform uses port 9443.
8. Click Connect to CloudIQ.
   It enables PowerFlex Manager to transport telemetry data, alerts and analytics to assist Dell Technologies in providing support.
9. Enable the Remote Support button and click Next.
10. On the Authentication Details page, provide the following details.
11. Access key and PIN, see Generate Access Key and PIN for Secure Connect Gateway 5.x.
12. Choose the Device type to register like rack, appliance or software.
13. In the Enterprise License Management Systems file, enter the software ID used in step 4 while generating the access key and PIN.
14. The Solution serial number must be provided by the customer.
15. In the Site ID field, provide the site ID location. If you do not have one, contact Dell Technologies Support to generate one.
16. Click Next, provide the contact details for the customer, and click Finish.
    A popup appears on the bottom of the screen configuring SupportAssist and another pop up appears once it is successfully configured.
17. To activate the policy now, click Configure Now and enable the policy by making it active.
    Once the policy is active, it will remove from grayed out mode to available and active mode.
18. To verify the registration, check the PowerFlex management platform log to monitor registration status, type: = kubectl get supportassist -n powerflex -o yaml.
    Example of a successful registration:

    

    NOTE:If running PowerFlex 4.5.1.1 or earlier after registration, see Knowledge Base article: PowerFlex Management Platform: iDRAC Alerts Are Not Reaching CLM223433.