EMC® VNX® Series Security Configuration Guide for VNX

ESRS on Control Station

The ESRS on Control Station software monitors the operation of your VNX File/Unified systems for error events and automatically sends Connect Home notifications to your service provider. This software also provides a path for your service provider to use to securely connect to your specified VNX File/Unified system (through the associated control station).

This solution offers a secure architecture from end to end, including the following features:

• EMC issues X.509 digital certificates to authenticate the ESRS on Control Station to EMC.
• EMC professionals are authenticated using two unique factors.
• All EMC service professionals have a unique username that is logged with all their actions.
• All communication originates from the Control Station. The ESRS on Control Station does not accept unsolicited connections from EMC or the Internet.
• All communications between EMC and the ESRS on Control Station includes the latest security practices and encryption technologies, including certificate libraries based on RSA Lockbox technology, and Advanced Encryption Standard (AES) 256-bit encryption.
• Those who implement the ESRS on Control Station solution can further control remote access by using the Policy Manager. The Policy Manager gives full control of how EMC interacts with VNX systems. SSL is available between the ESRS on Control Station and the Policy Manager.

For more information about the ESRS on Control Station feature for VNX systems, refer to the EMC Secure Remote Support for VNX technical module on the EMC Online Support website at http://Support.EMC.com.