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EMC® VNX® Series Security Configuration Guide for VNX

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ESRS IP Client

The ESRS IP Client for VNX software monitors the operation of your VNX for block systems for error events and automatically notifies your service provider of error events. EMC strongly recommends the EMC Secure Remote Gateway solution for users who require customizable security options due to federal, industry, or corporate regulations. Enhanced security features such as encryption, access controls, authentication, audit, and authorization address today's stringent compliance regulations.

The ESRS IP Client for VNX software allows specified VNX for file control stations to send ConnectHome notifications to your service provider. This software also provides a path for your service provider to use to securely connect to your specified VNX for file system (through the associated control station).

This solution offers a secure architecture from end to end, including the following features:

  • EMC issues X.509 digital certificates to authenticate the ESRS IP Gateway or ESRS IP Client for VNX to EMC.
  • EMC professionals are authenticated using two unique factors.
  • All EMC service professionals have a unique username that is logged with all their actions.
  • All communication originates from the remote site. The ESRS IP Gateway or the ESRS IP Client for VNX does not accept unsolicited connections from EMC or the Internet.
  • The heartbeat uses https and SOAP to ensure a firewall-friendly solution.
  • All communications between EMC and the ESRS IP Gateway or ESRS IP Client for VNX includes the latest security practices and encryption technologies, including certificate libraries based on RSA Lockbox technology, and Advanced Encryption Standard (AES) 256-bit encryption.
  • Those who implement the ESRS IP Gateway or ESRS IP Client for VNX solution can further control remote access by using the Policy Manager. The Policy Manager gives full control of how EMC interacts with VNX systems. SSL is available between the ESRS IP client and the policy manager.

For more information on ESRS Support for VNX systems, refer to theEMC Secure Remote Support for VNX technical module on the EMC Online Support website at http://Support.EMC.com.


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