EMC Customer Service uses
RemotelyAnywhere to gain direct access to a VNX SP through the TCP/IP
management port, the TCP/IP service port, or the serial port.
You can change the username/password for the
management port by going to the service port
https://<SP_IP_address>/setup
and clicking
Change Service
Password. Only administrators and security administrators can
change the password.
NOTE:If you change this password, you need to
provide EMC Customer Service with the new password for certain maintenance and
debug activities.
In addition to providing the ability to change the
password, RemotelyAnywhere provides additional security by providing IP
filtering. This way you can limit the service access to only trusted IP
addresses. You can manage IP filtering for Remotely Anywhere by going to
https://<SP_IP_address>/setup
and clicking
Set RemotelyAnywhere Access
Restrictions. By logging in to the VNX for block system using
RemotelyAnywhere, you generate a unique message in the event log.
If a VNX system requires service, but the service
password is unavailable, there is a permanently fixed default username/password
that allows access through the service and serial ports. You should not
physically connect these ports to anything in the data center. EMC recommends
leaving these ports disconnected unless specifically requested by service
personnel. These ports should be secured by controlling physical access to the
room and/or rack where the storage systems are located.
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