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SupportAssist for Business PCs Administrator Guide

PDF

Remove disconnected PCs

About this task

You can remove PCs that are no longer managed or used in your organization.

CAUTION:Ensure that you review the disconnected PCs before you remove them from the inventory.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory.
    The Inventory page is displayed.
  2. Select Disconnected PCs from the list.
  3. Select the PCs that you want to remove and click Remove PCs.

Results

The selected PCs are removed from the fleet inventory, and the status is displayed on the Audit Trail page.
NOTE:If SupportAssist is installed on the PCs, removing the disconnected PCs from the inventory will not uninstall SupportAssist on the PCs.
NOTE:If a disconnected PC was unintentionally removed, you must reinstall SupportAssist. After the reinstallation, you can manage the PC in TechDirect.

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