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SupportAssist for Business PCs Administrator Guide

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Recommendations for your PC fleet

SupportAssist enables you to review the recommendations for the PCs and take action on them to keep your PCs running at their best. These recommendations are displayed based on scheduled scans or the latest telemetry data that is collected from the PCs. You can view or perform optimizations based on the roles and permissions configured by the administrator. See Roles and permissions.

To optimize the PCs, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations and select the site and groups from the Sites & groups list.

NOTE:You can view recommendations for all the PCs in warranty, but can only remotely optimize PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
NOTE:If you have enabled Automatic Software Optimization for PCs in SupportAssist configuration, recommendations are not displayed for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan using that configuration. Optimizations for such PCs are automatically performed during scheduled scans.

If there are any actionable recommendations available for your fleet of PCs, a quick view of PC recommendations is displayed on the Overview page. Click the corresponding link to remotely optimize the PC fleet.

NOTE:When the PCs are online and connected to Dell, they check for pending tasks. Depending on the group configuration, the tasks are performed on the PCs. If the tasks are not executed within 30 days, they time out and you can initiate the tasks again.
NOTE:The scan notifications are not displayed on the PC of the user if:
  • The Display notifications option is disabled in the SupportAssist configuration.
  • The PC is in presentation mode.
  • The notifications in Windows action center are disabled.
  • There was no activity on the PC for 15 minutes.
  • The PC is locked or signed out.

The following table describes the details of recommendation types that are displayed on the Recommendations page:

Table 1. Recommendations for your Dell PC fleetThe following table describes the details of recommendation types that are displayed on the Recommendations for your Dell PC fleet page:
Tile Type of Recommendation Action
Drivers & Downloads
NOTE:Recommendations for Drivers & Downloads updates are not displayed if you are managing PC updates using custom catalogs. You can change this preference in the Set PC update source page. See Set PC update source.
Indicates the number of updates available for your PC fleet. You can filter for security, critical, recommended, and optional updates.
  • Critical—updates that are necessary to ensure that the PCs are healthy.
  • Recommended—updates that improve the performance of your PCs.
  • Optional—updates that you can choose to install on your PCs.
To review the updates available, click REVIEW UPDATES. To update the drivers, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs on which you want to update the drivers.
  3. Click UPDATE.
NOTE:You may have to restart the PC to complete the installation of certain drivers.
NOTE:You cannot install updates on PCs when using a Remote Desktop Protocol (RDP) connection.
Scan Hardware Indicates the number of PCs that have not been scanned in x number of days, where x denotes 30 days, 60 days, or 90 days. To scan the PC hardware, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs on which you want to run the scan.
  3. Click RUN.
NOTE:You cannot scan hardware when using a Remote Desktop Protocol (RDP) connection.
Clean Files Indicates the disk space that is cleanable across PCs. This data is available for 30 days, 60 days, or 90 days. To clean the disk space, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs on which you want to clean the disk space.
  3. Click RUN.
Tune Performance Indicates the number of PCs that have not been tuned for performance in x number of days, where x denotes 30 days, 60 days, or 90 days. To tune the PC performance, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs on which you want to tune the PC performance.
  3. Click RUN.
Optimize Network Indicates the number of PCs that have not been optimized for network settings in x number of days, where x denotes 30 days, 60 days, or 90 days. To optimize the network connectivity, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs on which you want to optimize the network connectivity.
  3. Click RUN.
Remove Viruses & Malware
NOTE:The virus and malware removal feature is not available in certain regions, for example, China.
Indicates the number of unwanted programs available on PCs. You can also filter and view the count of virus, malware, and Potentially Unwanted Programs (PUPs). To remove viruses, malware, or PUPs, perform the following steps:
  1. Click REVIEW PC LIST.
  2. Select the PCs from which you want to remove viruses, malware, or PUPs.
  3. Click REMOVE.
NOTE:When you select a PUP for removal, all the associated references are deleted.
NOTE:To cancel the update, select Queued from the Status list, select the updates that you want to cancel, and then click Cancel. You cannot cancel updates that are in progress.

You can use the toggle key to switch between two views—Run remotely and View only.

  • Run remotely—displays PCs that can be remotely optimized because they have an active ProSupport Plus or ProSupport Flex for Client service plan.
  • View only—displays PCs that cannot be remotely optimized because they do not have an active ProSupport Plus or ProSupport Flex for Client service plan.

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