SupportAssist for Business PCs Administrator Guide

Overview

The Overview page provides a summary of various details about your PC fleet.

To view the overview, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Overview.

• Health—displays the overall health score, the number of unhealthy PCs, the number of PCs that need attention, the number of healthy PCs, and the status for each category. Click the specific status to view information about the PCs on the Inventory page.
• Application experience—displays the application experience score, the number of applications with issues, the number of most used applications, and the status for each category. Click the specific status to view information about the applications on the Applications page.
• Security—displays the security score, the number of PCs at risk, the number of PCs that need attention, the number of PCs that are secure, and the status for each category. Click the specific status to view information about the PCs on the Security page.
• Trend
  • Health—displays a trend chart of PCs that are healthy, needs attention, and unhealthy for the last 26 weeks (Weekly view) or 30 days (Daily view).
    • You can switch between View by PCs and View by score to view the data.
    • Click a specific date or week to view more information about the PCs for the selected time period.
    • In the View by PCs view, click a specific color-coded section in the trend chart to view detailed information about the PCs on the Inventory page.
  • Application experience—displays a trend chart for applications with issues and most used applications for the last 26 weeks (Weekly view) or 30 days (Daily view).
    • You can switch between View by applications and View by score to view the data.
    • Click a specific date or week to view more information about the applications for the selected time period.
    • In the View by applications view, click a specific color-coded section in the trend chart to view detailed information about the applications on the Applications page.
  • Security—displays a trend chart for the security assessment performed on the PC, for the last 26 weeks (Weekly view) or 30 days (Daily view).
    • You can switch between View by PCs and View by score to view the data.
    • Click a specific date or week to view more information about the PCs for the selected time period.
    • In the View by PCs view, click a specific color-coded section in the trend chart to view detailed information about the PCs on the Security page.
• Service plans—displays the number of PCs and the associated service plan of the PC. Click a specific color-coded section to view detailed information about the PCs on the Inventory page. By default, the Service plans widget is not displayed. You can view this widget by customizing the Overview page. See Customize the Overview page.
• Versions—displays the number of PCs and the associated SupportAssist version that is installed on the PCs. Click a specific color-coded section to view detailed information about the PCs in the category, on the Inventory page. By default, the Versions widget is not displayed. You can view this widget by customizing the Overview page. See Customize the Overview page.
• Alerts—displays the number of dispatches and cases. Click a specific color-coded section to view detailed information about the alerts on the Alerts page.
• PC recommendations—displays a list of recommendations that helps improve the PCs efficiency. Click the corresponding link to view and act on each recommendation.
• PC utilizations—displays insights about the overall performance of the PC fleet. Click the corresponding link to view more information about the fleet performance and utilization on the Inventory page.
• PCs connected to Dell—displays the number of PCs that are connected to Dell and the number of PCs that have not connected to Dell from 30 days.
• Operating system versions—displays the number of PCs and the associated operating systems versions that are installed on the PCs. It also displays the operating systems versions that are supported by SupportAssist. Click the specific category to view information about the PCs on the Inventory page. By default, the Operating system versions widget is not displayed. You can view this widget by customizing the Overview page. See Customize the Overview page.
• Pinned PCs—displays the PCs that you pinned on the Inventory page.