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SupportAssist for Business PCs Administrator Guide

PDF

Features and enhancements in previous versions

3.5.0.46197

  • New and improved deployment experience.
    • Ability to install and independently configure SupportAssist at a later time.
    • Ability to complete SupportAssist deployment using Administrative Template Files (.admx/.adml).
    • Ability to activate SupportAssist using the activation file, if not activated already.
    • Ability to independently download software add-ons like Dell Trusted Device and Central Resource Manager at any time.
  • Ability to remotely initiate a system restore to rollback driver updates on a single PC.
  • Ability to view the status of PC health, application experience, and security for PCs with Basic service plan.
  • Support to create remediation rules using predefined Dell library scripts.
  • Availability of context-sensitive help and online resources such as information about webinars, white papers, videos, and so on, in the TechDirect > Connect and manage user interface.
  • Ability to manage user permissions for a required site and group.
  • Enhancements to custom catalog capabilities.
    • Ability to view the status of catalog deployment for each PC.
    • Ability to view the status of individual updates deployed on a PC through custom catalogs.
    • Ability to automatically apply custom catalogs for PCs newly added to the site and group.
  • Support to update Central Resource Manager to the upcoming version automatically.
    NOTE:This is supported only after Central Resource Manager is manually updated to version 3.5.
  • Support for predictive hardware failure alerts from PCs with an active ProSupport service plan.
  • User interface enhancements:
    • Option to view and export the BIOS version from the PC inventory page.
    • Option to view service plan and warranty details for a single PC.
    • Option to view details about Dell monitor and Dell docking station connected to a PC.
  • Ability to search for information about the PCs by using rules or PC identifiers.
  • Performance improvements, security fixes, and bug fixes.

3.4.1.42601

  • Support to deploy SupportAssist for Business PCs using Microsoft Intune.
  • Support to immediately apply updated configurations to the PC fleet.
  • Ability to enable temporary administrator access for the PC users to use SupportAssist.
  • Support to verify integrity of components on PCs that have the Secure Component Verification (Cloud) entitlement.
  • Support for a newer version of Dell Trusted Device—version 5.6.
  • Enhancements to custom catalog capabilities.
  • User interface enhancements to sorting and filtering on various pages.
  • Performance improvements and bug fixes.

3.3.1.93

  • Ability to perform remote optimizations on the PC fleet in near real-time without delays.
  • Support to access PC health, application experience, security, and alerts information using Application Programming Interface (APIs).
    NOTE:API support is not available for channel partners and their customers.
  • Ability to manage alerts in the Alerts page and through an external solution.
  • Support to configure multiple external solution connections.
  • Support to view driver inventory for a specific PC.
  • Enhancements to smart PC update recommendations to keep your PC fleet secure.
  • Improved indications for newly available catalog updates.
  • Performance improvements, user interface enhancements, security and bug fixes.

3.3.0.436

  • Support to download a deployment package for a specific site.
  • Support to view the hardware configuration of a specific PC such as Dell part number, part description, and so on.
  • Option to view and manage user permissions for each user.
  • Enhancements to smart PC update recommendations for your PC fleet.
  • Support to select up to 80 individual device models while creating a model catalog.
  • Support to install BIOS updates on BIOS password-configured PCs using the Central Resource Manager.
  • Option to export information from various pages as a CSV file.
  • Option to apply PC updates at a desired time period in a group configuration.
  • Option to modify the contact and shipping information before forwarding a hardware failure alert to Dell.
  • Performance improvements, user interface enhancements, security fixes, and bug fixes.
  • Retired support for Microsoft Windows 10 version 1803 and earlier operating systems.

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