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SupportAssist for Business PCs Administrator Guide

PDF

Create a group

Prerequisites

You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Groups.
    The Inventory page is displayed.
  2. Click Create group.
    The Create a new group window is displayed.
  3. Select a site and enter a group name.
  4. Click Create.

Results

The group is created, and the default group configuration of the site is copied to the newly created group.

NOTE:If the primary and secondary contacts are different for PCs running Windows and Chrome operating systems, ensure that you create separate groups and assign unique primary and secondary contacts for managing these devices.

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