Unisphere and Unisphere Central 2020 R1 Administrator's Guide

Export Configuration and Log Data for Troubleshooting

Export configuration and log data as a compressed file if it is requested by technical support.

1. Connect to the Data Collector.
   1. Open a web browser.
   2. Type the address of the Data Collector in the web browser using the following format:
      https://data_collector_host_name_or_IP_address:3033/
   3. Press Enter.
      The Unisphere Central login page is displayed.
   4. Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password field.
   5. Click Log In.
2. If a Storage Center is selected from the drop-down list in Unisphere Central, click (Home).
   The Unisphere CentralHome page is displayed.
3. Click Data Collector.
   The Data Collector view is displayed.
4. Click the Monitoring tab, and then click the Support subtab.
5. Click Gather Support Data.
   The Gather Support Data dialog box opens.
6. Choose the time period of the data to send by selecting the start time and end time.
7. To send the configuration and log data to technical support for evaluation, select Send to SupportAssist.
8. To save configuration and log data to the Data Collector, select Download to file system.
9. Click OK.
   • If you selected Send to SupportAssist, the data is gathered and sent to a SupportAssist server.
   • If you selected Download to file system, the support data is saved as a compressed file to the following location on the Data Collector server: C:\Program Files\Dell EMC\Storage Manager\msaservice\node\package\node_modules\dsm-ui-plugin\DsmSupportDump.