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Dell SmartFabric Services User Guide Release 10.5.5

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Configure SupportAssist

SupportAssist is an OS10 feature that monitors the devices in your network that run the Dell Networking OS. SupportAssist periodically collects information about configuration, inventory, logs, and so on, from the network devices and sends it to the Dell SupportAssist server. For more information about SupportAssist, see SmartFabric OS10 User Guide. From 10.5.4.4 release, you can configure SupportAssist feature from the SFS UI.

Configuration notes

  • The OS10 switches support the direct connectivity to SupportAssist server, and an access key and PIN are required to configure connectivity securely. You must generate the access-key manually. See the KB Article for more information.
  • You can only generate access-key for one switch at a time.
  • The validity of access-key and PIN values are only 7 days. If the validity expires, regenerate the access-key and PIN.
  • The universal key is generated from the access-key and PIN values. This is a one-time activity. The universal key is kept persistently throughout subsequent reloads and upgrades.
  • The default server URL is https://esrs3-core.emc.com.
  • The management interface is set as the default source interface for connecting to the SupportAssist server when the feature configuration from UI.

Limitations

  • SFS UI supports only Direct connect method. In Direct connect method, SupportAssist communicates with the SupportAssist server through the Internet and uploads the data at scheduled intervals. direct-connect
  • You can configure the SupportAssist feature through the CLI and the UI. Dell Technologies recommends configuring the SupportAssist feature on SFS switches through the CLI or the UI.
  • The following feature configurations are not available in UI:
    • Data collection activity for full transfer, performance transfer, or event notification change.
    • Secure connect gateway (SCG) configuration.
    • Warranty information refresh for the switch.
    • Modify the source interface.
    NOTE:These settings can be configured using the OS10 CLI.

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