Use the following instructions to configure SupportAssist on the fabric from the UI:
You must accept the EULA consent to enable all other configurations required to enable SupportAssist completely.
Click
Global Settings.
Click
SupportAssist >
Configuration.
Set the
EULA consent. You must accept the EULA first to proceed with the SupportAssist configuration.
Click
Edit button to accept the EULA content.
NOTE:If you reject the EULA, you cannot configure the SupportAssist feature. If a SupportAssist configuration exists, the configuration, including the universal key, is deleted, and the feature is disabled.
Click
Submit.
Set SupportAssist server URL.
Click
Edit button to set the SupportAssist server URL.
Select the server URL option:
Default—The default server URL is
https://esrs3-core.emc.com
Configure—Enter the SupportAssist server URL
Click
Submit
Register the switches in the fabric to the SupportAssist server. You can register the switch only if the server URL is set.
The table lists the switches available in the fabric. You must register the individual switches in the fabric with the SupportAssist server. You must generate the access key.
Click
Register
against the switches that you want to register.
Click the link to Generate Access Key. See the
KB Article for more details on creating an access-key and pin.
Schedule a time for a full data transfer.
Click
Edit button to set the schedule.
Select
Enable checkbox to schedule a time for data transfer.
Select the frequency of the schedule from the list.
Yearly—Choose a month from the drop-down list and enter the day, hours, and minutes
Monthly—Enter the day, time, and minutes
Weekly—Choose a weekday from the list and enter the hours and minutes
Daily—Enter the time in hours and minutes
Hourly—Enter the minutes
NOTE:SupportAssist requires hourly transfers from the switch. Dell Technologies recommends setting the frequency of the schedule to Hourly.
Click
Submit
To transfer the data immediately, you can clear the
Schedule checkbox configuration and click
Submit.
Set company contact information.
Dell Technologies Technical Support uses this information to identify which company owns the device.
Click
Edit to set the company contact information.
Enter the company name, address, city, state, country, ZIP code, and territory information.
Click
Submit.
Set contact information.
Click
Edit
to configure contact details.
Enter the contact name, primary and alternate email IDs, primary and alternate contact phone numbers, and the preferred contact method.
Click
Submit.
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