In the
TechDirect self-service experience, administrators in your organization can create rules to review and determine alerts that qualify for service request creation or parts dispatch before they are automatically forwarded to the backend. To configure and manage alert rules and the alerts that are generated from the devices, go to
Services > Connect and Manage > Manage Infrastructure Assets and Alerts in
TechDirect. Signing in to your
TechDirect account from
secure connect gateway enables you to integrate automated parts dispatch with your
TechDirect account.
NOTE:If you choose to
automate technical support case requests on TechDirect, the alerts are forwarded to Dell Technologies for case creation. However, these cases cannot be viewed on TechDirect after they are forwarded.
NOTE:The connection between
secure connect gateway and
TechDirect expires every two years, and the parts replacement is interrupted till the connection is restored. You receive an email notification when your connection expires. Ensure that you reintegrate
secure connect gateway with
TechDirect before the connection expires.
Steps
Go to
Settings > Preferred contact and shipping details.
Scroll down and click
Sign In to TechDirect.
The
Dell My Account Sign In page is displayed.
Enter your
TechDirect account credentials and click
Sign In.
A One Time Password (OTP) is displayed.
NOTE:If you had already signed in to any Dell Technologies portal on the web browser, the OTP for the signed in account is displayed.
Enter the OTP and click
Apply.
Results
After your account is successfully verified, your
TechDirect account username or email address is displayed and an option to switch your
TechDirect account is displayed. To sign in with a different
TechDirect account, click
Switch Account.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\