The
Contact and TechDirect page enables you to configure your primary and secondary support and shipping information. You can also enable and disable integration with your
TechDirect account. See
Integrate Secure Connect Gateway with your TechDirect account.
NOTE:Automated parts dispatch is supported only for servers that have an active ProSupport, ProSupport Plus, ProSupport One, or ProSupport Flex service entitlement.
Steps
Go to
Settings > Preferred contact and shipping details.
In the
Support contacts section, select your country or region, and enter the primary and secondary support contact information.
The contact information that was entered during registration is automatically displayed for the primary support contact.
In the
Replacement parts shipping section, enable the option to automatically receive replacement parts.
Enter the primary and secondary shipping contact information or click the link that is displayed to copy the information provided in the
Support contacts section.
NOTE:The primary and secondary contact details must be unique.
If you want a technician to install the dispatched hardware component, select the
I want a technican to replace my parts onsite check box.
If you selected
Canada or
United States as the country or region for shipping replacement parts, click
Validate address.
If the address is validated,
Save is enabled.
If the address is not valid, possible addresses are displayed. Select the correct address and click
Continue or click
Go back and modify the address.
Click
Save.
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