Collect PowerFlex management platform support data
Use the following procedure to collect PowerFlex management platform support data if the central log collection from
PowerFlex Manager is not available or you are troubleshooting PowerFlex management platform install problems.
Steps
If required, transfer the data collection executable,
pfmp_support to all PowerFlex management platform cluster member hosts.
The data collection utility file is available in the PowerFlex management platform installer and Dell Technologies support site. To get the utility file from the PowerFlex management platform installer, go to the
PFMP_Installer/scripts directory. To download the data collection utility from the support site, search for
PFMP log collection Script file on the
Dell Technologies Support site.
NOTE:Depending on the transfer method, add the execution permissions using the
chmod +x <file name> command.
On one of the cluster member nodes, execute the data collection utility as a user with superuser permissions, such as user root.
In the following example, the utility's executable exists under
/root.
# /root/pfmp_support
estimating required space
cleaning up temporary directories
collecting kubernetes data
collecting shared kubernetes data
collecting server data
collecting general hardware data
collecting network data
collecting storage data
preparing files for collection
generating bundle
cleaning up temporary directories
bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'
If the PowerFlex management platform cluster consists of more than one node, on each of the remaining nodes, execute the utility as a user with superuser permissions, such as user root, skipping shared Kubernetes data collection.
# /root/pfmp_support --skip-kubernetes-shared
estimating required space
cleaning up temporary directories
collecting kubernetes data
collecting server data
collecting general hardware data
collecting network data
collecting storage data
preparing files for collection
generating bundle
cleaning up temporary directories
bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'
From all cluster member nodes, provide the resulting support bundle files to Dell Technologies Support.
By default, bundle files are named
/tmp/powerflex-pfmpsupport/pfmpSupport.tgz.
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