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Dell PowerFlex 4.6.x Administration Guide

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Alerts

An alert is a state in the system which is usually on or off. Alerts monitor serious events that require user attention or action.

When an alert is no longer relevant or is resolved, the system automatically clears the alerts with no user intervention. This action ensures that cleared alerts are hidden from the default view so that only relevant issues are displayed to administrators. Cleared alerts can be optionally displayed through table filtering options. Alerts can also be acknowledged which removes the alert from default view. Acknowledging an alert does not indicate that the issue is resolved. You can view acknowledged alerts through the table-filtering options.

Alert severity level

The severity levels are as follows:
Table 1. Alert severity levelsExplanation of each alert severity level
Severity level Explanation Example
Information An information level informs you of things that happen in the system that do not require action. NDU
Minor A minor level informs you that action is required but is not urgent. This Storage Pool contains devices that are not being accelerated.
Major A major level informs you that action is required soon. The MDM certificate is about to expire.
Critical A critical level informs you that the system requires immediate attention. The MDM certificate has expired.

Alert default and advanced fields

The default and advanced fields are as follows:
Table 2. Alert default and advanced fieldsDescription and example for each default and advanced field
Field Description Example
Description A message that describes the alert. The MDM cluster is degraded, and data is not protected.
System impact A free text, description of the system impact of the alert. Risk of cluster unavailability
Repair Flow Free text, actions that you can take in order to repair the issue. Check that all MDM cluster nodes are functioning correctly, and fix and replace faulty nodes, if necessary, to return to full protection
Alert Details Any extra details that are relevant to the object and or incident involved. Percentage of SP capacity usage
Associated Events A list of events that modified the life cycle of the alert. [object Object]
Resource ID The ID of the resource that is associated with the alert. 86fb0000000000
Resource Name The name of the resource that is associated with the alert. This is usually the resource that is involved with raising the event. sds212
Resource Type The type of resource that is associated with the alert. this is usually the resource that is involved with raising the event. sdses
Last Updated The UTC date and time that the alert was last updated. 2022-04-28T07:58:46.16Z
Timestamp The UTC date and time that the alert was initially raised. 2022-04-28T07:58:46.16Z
Acknowledged status The acknowledged status indicates whether the alert is acknowledged or unacknowledged. Y

The total number of alerts that can be sent to Secure Remote Services gateway from the PowerFlex Manager dispatcher service is restricted to 200 per day. The threshold for the number of alerts for a particular event is set to three per hour. After the first three alerts are sent, if fourth alert is generated for the same event, it is not sent to the Secure Remote Services. However, if the alerts are sent from two different systems running iDRAC, the alerts are sent to the Secure Remote Services gateway.

A new threshold alert is triggered from PowerFlex Manager when the threshold of 200 alerts per 24 hrs is crossed per day and is automatically sent to Secure Remote Services gateway. Similarly, a new alert is triggered from PowerFlex Manager and sent to Secure Remote Services gateway when threshold of three alerts per hour for same alert type, symptom code, or resource is reached.


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