Dell PowerFlex 4.5.x Administration Guide

Retrieve the PowerFlex core component logs

You can retrieve the PowerFlex component logs manually, directly from the component server, one node at a time.

1. SSH or RDP to the PowerFlex node.
   In ESXi-based PowerFlex, log in to the Linux-based SVM.
2. Run the script for the PowerFlex component.

   Operating System	Run this script
   ESXi or Linux	/opt/emc/scaleio/<PowerFlex component>/diag/get_info.sh where the value of the PowerFlex component is mdm, sds, sdr, sdt, or lia
   Windows	"C:\Program Files\EMC\scaleio\sdc\diag\get_info.bat" -f

   The get_info syntax is explained fully in Collecting debug information using get_info.
   • If the selected node is the primary MDM, use the flags -u <MDMuser> -p <MDMpassword>, instead of -f.
   • If the selected node contains more than one PowerFlex component, running any script will gather logs for all components on that node.
   When the log collection process is complete, an archive file (either TGZ or ZIP) containing the logs of all PowerFlex components in the node, is created in a temporary directory. By default, the directory is /tmp/scaleio-getinfo on Linux hosts or C:\Windows\Temp\ScaleIO-getinfo on Windows hosts.
3. Verify that output similar to the following is returned, which shows that the process of log collection was completed successfully:
   bundle available at '/tmp/scaleio-getinfo/getInfoDump.tgz'
   NOTE:The script can generate numerous lines of output. Therefore, look for this particular line in the output.
4. Retrieve the log file.