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Dell PowerFlex 4.5.x Administration Guide

Retrieve logs from Windows-based operating system

Use this task to retrieve the logs from a Windows-based PowerFlex node.

Prerequisites

Ensure that you have access to the following:
  • IP address of the node
  • Password for the administrator user
  • Grab utility available on the Dell Technologies Support site.

Steps

  1. Log in to the PowerFlex node.
  2. Run the Windows Event Viewer.

    The Event Viewer screen displays Event Viewer (Local) as the root node.

  3. In the navigation pane, go to the Windows Logs node and select the System sub node.
    The Actions pane is displayed on the right side of the screen.
  4. From the Actions pane, click Save All Events As.
    The navigation tree with your local folders is displayed.
  5. Browse to the intended location on your local drive, give the file an appropriate name, and select the file format.
  6. Click Save.
    The Windows OS-related log files are saved on your local drive.

    The file on the local drive provides logs for preliminary system investigation.

  7. To retrieve full logs, including customer and OS-related information, run Grab utility.

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