Dell PowerFlex 4.5.x Administration Guide

Generating a troubleshooting bundle

1. On the menu bar, click Settings > Serviceability.
2. Click Generate Troubleshooting Bundle.
3. If you are using SupportAssist, Send to Configured SupportAssist is selected by default. Leave this default setting. If SupportAssist is not configured, this option is disabled.

   If you are not using SupportAssist, select Download Locally to download the troubleshooting bundle to a local file. Provide a path using the following format:

   For...	Use this path...
   CIFS	\\IP Address\Any folder

   For example:

   CIFS: \\192.168.1.1\uploadDirectory

   Also, provide a username and password.

4. Click Test Connection to verify the connection to the CIFS share before generating the bundle.
5. Optionally, select Include PowerFlex File Core Dump logs, if you want to include core dump logs for NAS.

   The NAS directory structure, nodes, and files are always collected regardless of whether this box is checked. When it is checked, the additional NAS core dump is collected.

6. To collect PowerFlex logs, select one of the following log level options:
   • Default Node Logs
   • Default Node Logs plus additional MDM information
   • Latest Logs only (Most recent copy of all logs)
7. To collect PowerFlex node logs, select one of the following options:
   • Logs from all nodes
   • Select Specific Nodes

   If you select the Select Specific Nodes option and select the number of nodes for which you want to generate the log, the View/Select Nodes button is displayed. Click the button to view the list of nodes in the Node Selection window. Select the required nodes from the Available Nodes list and click >> to view them in the Selected Nodes list. Click Save to return to the Generate Troubleshooting bundle page.

   For the Select Specific Nodes option, Generate is enabled only if a node is selected in the Node Selection window.

8. Click Generate.