Dell PowerFlex 4.5.x Administration Guide

Enabling SupportAssist

SupportAssist is a secure support technology for the data center. SupportAssist refers to Secure Connect Gateway, which is used for call home functionality and remote connectivity. You can enable SupportAssist, as part of the initial configuration wizard. Alternatively, you can enable it later by adding it as a destination to a notification policy in Events and Alerts.

1. Click Enable SupportAssist.
2. From the Connection Type tab, there are two options:

   If you want to:	Do the following:
   Connect directly to Dell Technologies.	Click Connect Directly.
   Connect to a SupportAssist gateway server that connects to Dell Technologies by remote access.	Click Connect via Gateway Server and provide the following details: The IP and port number that is assigned to the primary and secondary gateway servers. The port number is auto populated to 9443. Optionally, click Add Gateway to include an additional gateway server. The maximum number of gateways is eight. If your environment has a proxy server, enter the IP address, port number, username, and password for the proxy server. Enter the access key and PIN for authentication to SupportAssist. Optionally, click Test connection to test the connection status. Optionally, click Send Test Alert to send a test alert.

3. From the Support Contacts tab, identify the primary support contact by providing their first name, last name, email, and phone details. Optionally, you can add up to two additional support contacts.
4. From the Device Registration tab, register your device by completing the following steps:
   1. Select the type of device registration from the Type menu.
   2. Depending on the device registration type, you may have to enter information:

      Device registration type	Information required
      PowerFlex rack PowerFlex appliance	Enterprise License Management Systems (ELMS) Software Unique ID (eSWUID) Solution serial number
      PowerFlex software	N/a

5. From the Customize Connection to SupportAssist tab, you can:
   1. Click Connect to CloudIQ to enable Dell Technologies to send telemetry data, alerts, and analytics through SupportAssist.
   2. Click Enable Remote Support to enable authorized Dell Technologies support engineers to troubleshoot your system remotely.
6. From the Re-authenticate SupportAssist tab, click request a New Access Key and PIN to generate an access key and pin. The AccessKey Portal opens.
   1. From the menu, select SERIALNUMBER.
   2. Enter the serial number of your device or PowerFlex software and click Submit.
   3. Click Generate New Access key.
7. From the Re-authenticate SupportAssist tab, enter the access key and pin.
8. Click Next.