Dell PowerFlex 4.5.x Install and Upgrade Guide

Collect PowerFlex management platform support data

Use the following procedure to collect PowerFlex management platform support data if the central log collection from the PowerFlex Manager is not available or you are troubleshooting PowerFlex management platform install problems.

1. If required, transfer the data collection executable, pfmp_support, to all PowerFlex management platform cluster member hosts.
   The data collection utility file is available in the PowerFlex management platform installer and Dell Technologies support site. To get the utility file from the PowerFlex management platform installer, go to the PFMP_Installer/scripts directory. To download the data collection utility from the support site, search for PFMP log collection Script file on the Dell Technologies Support site.

   NOTE:Depending on the transfer method, add the execution permissions using the chmod +x <file name> command.
2. On one of the cluster member nodes, run the data collection utility as a user with superuser permissions, such as user root.

   For example, the utilitys executable exists under /root, as follows:

   # /root/pfmp_support
   estimating required space
   cleaning up temporary directories
   collecting kubernetes data
   collecting shared kubernetes data
   collecting server data
   collecting general hardware data
   collecting network data
   collecting storage data
   preparing files for collection
   generating bundle
   cleaning up temporary directories
   bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'

3. If the PowerFlex management platform cluster consists of more than one node, on each of the remaining nodes, run the utility as a user with superuser permissions, such as user root, skipping shared Kubernetes data collection.

   # /root/pfmp_support --skip-kubernetes-shared
   estimating required space
   cleaning up temporary directories
   collecting kubernetes data
   collecting server data
   collecting general hardware data
   collecting network data
   collecting storage data
   preparing files for collection
   generating bundle
   cleaning up temporary directories
   bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'

4. From all cluster member nodes, provide the resulting support bundle files to Dell Technologies Support.
   By default, bundle files are named /tmp/powerflex-pfmpsupport/pfmpSupport.tgz.