Dell PowerFlex v3.6.x Log Collection Technical Notes

Retrieve PowerFlex component logs using the PowerFlex Installer

Use the PowerFlex Installer to automatically retrieve the PowerFlex component logs. This procedure collects the PowerFlex component logs on all the nodes in the system. You can also enable the Auto Collect Logs feature to automatically collect logs when triggered by a system alert of severity 3 or higher.

1. Log in to the PowerFlex Installer:

   Operating System	Steps
   Windows- and Linux-based system	From Internet Explorer, browse to https://<Installer_server_IP_address>, where <IInstaller_server_IP_address> is the IP address of the PowerFlex Gateway server, with the PowerFlex Gateway/PowerFlex Installer package installed on it. From the PowerFlex Installer Welcome screen, enter the PowerFlex Installer credentials.
   ESXi-based system	From the vSphere plug-in VxFlex OS Systems screen, right-click the system for which you want to collect the logs. Select Open PowerFlex Gateway. NOTE: Opening the PowerFlex Gateway can take some time. From the PowerFlex Installer Welcome screen, enter the PowerFlex Installer credentials.

2. From the PowerFlex Installer main menu, select Maintain.
3. Enter the login credentials and click Retrieve system topology.
   The Maintenance operation view displays the system topology.
4. Click System Logs & Analysis and select the appropriate option:
   • To enable Auto Collect Logs, from the list box, select Enable Auto Collect Logs. Once enabled, you can disable it from the same list box.
     NOTE: While the logs are being collected, the PowerFlex Installer is unavailable for other actions. The automated log collection can be aborted from the Monitor tab.
   • To automatically collect component logs, select Collect Logs and proceed with the following steps.
5. Enter the MDM admin password and select one of the following options:
   • Copy repositories

     Besides full logs, includes the MDM repository from installed components.

     Usual size for the repository is ~306 MB

   • Collect exceptions only

     Instead of full logs, collects the PowerFlex Core dumps only.

     By default, PowerFlex Core dumps are disabled. Customer Support will instruct you if PowerFlex Core dumps need to be enabled.

   • Last version

     Instead of full logs, collects the most recently-created log file from each component.

6. Click System Logs & Analysis.
7. From the list box, select Collect Logs.
   The Get Info operation, the log collection function of the PowerFlex Installer, begins.

   This operation may take some time to complete, depending on your system topology. Once started, this operation can be rolled back.

8. Select the Monitor tab. Log collection progress is displayed.
9. When the Get Info operation is complete, click Download logs to download the log files.
   A ZIP file, containing all PowerFlex component logs, is downloaded.
10. Click Mark operation completed to clear the log files from the PowerFlex Installer and enable it to be available for other operations.