Dell Precision Rack 7910 Owner's Manual

Troubleshooting iDRAC Direct

For information on USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals.

1. Ensure your USB storage device is connect to the front USB Management Port, identified by icon.
2. Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only one partition.
3. Verify that the USB storage device is configured correctly. For more information on configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals.
4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or iDRAC Direct Only.
5. Make sure the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server has default credential settings.
6. Remove and re-insert the USB storage device.
7. If import operation does not work, try with a different USB storage device.