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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:
Table 1. Self-help resourcesProvides help information about Dell products and services
Self-help resources Resource location
Information about Dell products and services Dell Support Site
My Dell app Image: My Dell
Tips Image: Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system Windows

Linux

Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals, and documents.

Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at the Dell Support Site.

For more information on how to find the Service Tag for your computer, refer to the link.

Dell knowledge base articles for a variety of computer concerns
  1. Go to the Dell Support Site.
  2. On the menu bar at the top of the Support page, select Support > Knowledge Base.
  3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, refer to the Dell Support Site.
NOTE:Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE:If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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