Dell FluidFS NAS Solutions Administrator's Guide

Description

Error occurred while running the Dell NAS Initial Deployment Utility (IDU).

Cause

The error could be caused by either hardware setup, network switch configuration, or cluster system configurations.

Workaround

If the discovery page displays a connection failure:

1. Verify that the management station running NAS IDU has a network connection to the client switch of the NAS cluster.
   • NOTE: It is mandatory that there must be no router connecting the NAS controllers and the system running NAS IDU.
2. Check if IPv6 is enabled on the management station where the NAS IDU is running.
3. Connect a USB keyboard and monitor to the NAS cluster controllers and verify that there are repeated messages printing the controller MAC address with a message stating Press "i" -re-install standby node" .

If the failure is in the configuration NAS cluster page:

1. Capture the failure message screenshot from the NAS IDU window during clusterization.
2. Collect the cluster configuration file, the NAS IDU log file, and the result file from the installation directory and zip the config folder from the installation directory.
3. The NAS IDU must lead users to the restore window, where nodes are restored to standby mode.
4. Look for the failure messages in captured screen shot and find out the potential cause of the failure. Correct those failures and reconfigure the system using the NAS IDU.
5. If the failure still persists, collect all the files in a bundle package and contact Dell support.