Dell PowerVault ME5 Series Storage System CLI Reference Guide

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set support-assist


Description	Sets parameters for the SupportAssist feature. NOTE:Before you can enable SupportAssist, you must review the EULA by executing show support-assist with the eula parameter: # show support-assist eula When you enable SupportAssist for the first time, the CLI presents a confirmation to ensure you have reviewed and accept the EULA. The agreement allows remote monitoring of the storage system, collection of diagnostic information, and transmission of that data to a remote support server. Reply yes to enable the support service or no to leave it disabled. After enabling the service, use the set support-assist-connection command to establish connectivity to the SupportAssist server, then use the set support-assist-contact command to enter customer information.
Minimum role	standard
Syntax	set support-assist [auto-case enabled\|disabled\|on\|off] [apex-aiops-observability enabled\|disabled\|on\|off] [maintenance-mode enabled\|disabled\|on\|off] [enabled\|disabled\|on\|off]
Parameters	You must specify one parameter at a time. This command does not accept multiple parameters. auto-case enabled\|disabled\|on\|off Optional. Allows the Dell support server to automatically create support cases when certain error conditions occur on the system. enabled or on: Enables automatic case creation. This is the default. disabled or off: Disables automatic case creation. apes-aiops-observability enabled\|disabled\|on\|off Optional. Specifies whether the APEX AIOps Infrastructure Observability feature is used. This feature sends additional configuration and performance metrics to the Dell support server for regular predictive analysis. enabled or on: Enables APEX AIOps Infrastructure Observability. This is the default. disabled or off: Disables APEX AIOps Infrastructure Observability. maintenance-mode [enabled\|disabled\|on\|off] Optional. Puts the system into maintenance mode to notify SupportAssist not to create support tickets during planned system downtime. enabled or on – Enables maintenance mode. disabled or off – Disables maintenance mode. This is the default. [enabled\|disabled\|on\|off] Optional. enabled or on – Enables the SupportAssist feature. disabled or off – Disables the SupportAssist feature
Examples	Enable the SupportAssist feature. # set support-assist enable To use SupportAssist you must run "show support-assist eula" and read the EULA. Do you accept the EULA? [y/n] y Enable automatic case creation on the SupportAssist service. Temporarily suspend the SupportAssist service. # set support-assist state pause Put the system into maintenance mode. # set support-assist maintenance-mode on
See also	check support-assist-connection check support-assist-updates send support-assist-logs set support-assist-authentication set support-assist-connection set support-assist-contact set support-assist-proxy show support-assist show support-assist-contact show support-assist-telemetry-status