Dell PowerVault ME5 Series Administrator's Guide

Saving log data to a file

To help service personnel diagnose a system problem, you might be asked to provide system log data.

Using the PowerVault Manager, you can save the following log data to a compressed zip file:

• Device status summary, which includes basic status and configuration data for the system
• The event log from each controller
• The debug log from each controller
• The boot log, which shows the startup sequence, from each controller
• Critical error dumps from each controller, if critical errors have occurred

Logs do not include user data.

Alternative methods for obtaining log data are to use the Collect Logs action (Maintenance > Support) or the get logs command in the FTP or SFTP interface. These methods will transfer the entire contents of a log file without changing its capacity-status level. Use of Collect Logs or get logs is expected as part of providing information for a technical support request.

For information about using the FTP or SFTP interface, see Using FTP and SFTP.