Dell PowerVault ME5 Series Administrator's Guide

Configure SupportAssist to use a web proxy

If the storage array does not have direct access to the Internet, SupportAssist can use a web proxy to send data to technical support .

1. Perform one of the following actions to access the SupportAssist options:
   • In the Home topic, select Action > System Settings, then click the SupportAssist tab.
   • In the System topic, select Action > System Settings, then click the SupportAssist tab.
   • In the Welcome panel, select System Settings, then click the SupportAssist tab.
2. On the Web Proxy Settings tab:
   1. Select the Web Proxy checkbox.
   2. Type the hostname IP address of the proxy server in the Host field.
   3. Type the port number of the proxy server in the Port field.
   4. If the proxy server requires authentication, type the credentials in the User Name and Password fields.
3. Click Apply or Apply and Close, and click OK on the confirmation panel.