Dell PowerVault ME5 Series Administrator's Guide

Enable SupportAssist

If you did not enable SupportAssist during the guided setup, you can enable it from the Maintenance > Support panel.

1. Go to Maintenance > Support.
2. Select the SupportAssist check box.
   The SupportAssist agreement is displayed.
3. Read through the agreement, then acknowledge it by selecting I accept this agreement and clicking ACCEPT AND CONTINUE.
4. In the Connection Information panel, select your connectivity options:
   • Connection Type. Select whether to connect directly or through a gateway.
   • Proxy Details. If applicable, select Use a Proxy Server and then enter the server settings.
   • Access key and PIN. Enter the information requested. If you do not have the access key or PIN, click on request a new Access Key and PIN and follow the prompts to have new key information emailed to you.
5. Click Test and Enable Connectivity.
   Test results are displayed, you can either go back and re-enter information, or click Continue to proceed.
6. In the Contact Information panel, enter the primary contact information and select the preferred contact settings. You can also enter information for a secondary contact
7. Click Apply changes, and click OK on the confirmation prompt.
   To disable SupportAssist:
   1. Clear the SupportAssist check box.
      The SupportAssist opt out confirmation panel is displayed.
   2. Click Yes.
   3. Click Apply or Apply and Close.
      The SupportAssist changes confirmation panel is displayed.
   4. Click OK.