Dell PowerStore Service Scripts Guide

This service script modifies the remote support configuration. Configuring SupportAssist does not verify the remote support connection. Use the --CONNECTIVITY_COMMAND argument for the svc_remote_support command to verify connections.

The SupportAssist configuration that is established using this script is not persistent and is not saved in the management database. Upon node or appliance failure, configuration and connectivity information may be lost. In such cases, you must restore the configuration back to the cluster configuration using --revert_changes_to_db option or the --REINITIALIZATION_COMMAND argument.

Format

svc_remote_support modify [-h] [--gateway_address value]
                                 [--revert_changes_to_db]
                                 [--proxy_password value]
                                 [--proxy_port value] [--disable]
                                 [--proxy_address value]
                                 [--i_accept_license_agreement]
                                 [--proxy_user value]
                                 [--type {SUPPORT_ASSIST__Direct_Tier3,SUPPORT_ASSIST__Gateway_Tier3}]
                                 [--force_disable]

Optional arguments

Qualifier	Description
-h, --help	Show the help message and exit.
--gateway_address	The address of the gateway endpoint.
--revert_changes_to_db	Revert the SupportAssist configuration back to the cluster configuration.
--proxy_password	Use the proxy password.
--proxy_port	Specify the proxy port.
--disable	Disable support assist.
--proxy_address	Use the proxy address.
--i_accept_license_agreement	Accept the license agreement.
--proxy_user	Specify the proxy user.
--type	Modify the type of SupportAssist. There are two types: SUPPORT_ASSIST__Direct_Tier3 SUPPORT_ASSIST__Gateway_Tier3
--force_disable	Disables SupportAssist even if there is no active end-to-end connection.

Use case

If you decommission a gateway before disabling SupportAssist on a cluster, the appliance cannot communicate with the decommissioned gateway. The appliance also cannot migrate to a new gateway. Using the --force_disable argument on each appliance allows you to disable SupportAssist.