- Notes, cautions, and warnings
- Additional Resources
- Introduction
- Service Commands
- Shut down and reboot an appliance (svc_appliance)
- Provision an appliance (svc_appliance_provisioning)
- Capture array configuration data (svc_arrayconfig)
- Make space on the root partition (svc_cleanup)
- Clear the DIMM state value on a specific node (svc_clear_dimm_ce_state)
- Clear firmware update (svc_clear_fw_update_alert)
- Shut down a SAN cluster (svc_cluster)
- Diagnose a create cluster failure (svc_cluster_diag)
- Cluster management (svc_cluster_management)
- Enable or disable counter collection (svc_cnt)
- Enable counter collection (svc_cnt enable)
- Disable counter collection (svc_cnt disable)
- See the collection status (svc_cnt status)
- Restart the collection service (svc_cnt restart)
- Enable the 1-second collection profile (svc_cnt performance)
- Disable the 1-second collection profile (svc_cnt performance_disable)
- Configure new SLICs (svc_commit_slic)
- Show the security compliance state (svc_compliance_mode)
- Check status of or restart container (svc_container_mgmt)
- Support materials (svc_dc)
- Generate a support materials bundle (svc_dc run)
- Delete a support materials bundle (svc_dc delete)
- List support materials (svc_dc list)
- List all support material profiles (svc_dc list_profiles)
- List all system dump files (svc_dc list_dumps)
- Download an existing support materials bundle (svc_dc download)
- Upload a support materials bundle (svc_dc upload)
- Enable or disable DDSD (svc_dd)
- System diagnostics (svc_diag)
- Check upgrade conversion status (svc_dip_upgrade_check)
- Check datapath stats (svc_dp_oos_check)
- Collect flash and NVMe statistics (svc_drive_stats)
- Reset or restart (svc_enclosure)
- Factory reset (svc_factory_reset)
- Get a report on unreducible data (svc_get_unreducible_dp_stats)
- Get report on unreducible data (svc_get_unreducible_stats)
- Perform a health check on the appliance (svc_health_check)
- Help (svc_help)
- Hypervisor diagnostics (svc_hypervisor)
- Set limits for import service (svc_import_config)
- Inject troubleshooting software tool (svc_inject)
- Install service tools (svc_inject run)
- Delete an injected service tool (svc_inject delete)
- Display information about a specific package (svc_inject info)
- Generate a root or recovery package key (svc_inject generate-key)
- Deactivate service escalation (svc_inject deactivate)
- View service escalation status (svc_inject status)
- Review system journal logs (svc_journalctl)
- Check the license status of appliances in a cluster (svc_license_status)
- Install the PowerStore system (svc_manufacturing)
- See and update MFS settings for SecurID (svc_mfa_state)
- Retrieve information system information (svc_mgmt_operations)
- Migrate a cluster or DVS to another vCenter (svc_migrate_to_vcenter)
- Enable or disable autodownload (svc_modify_autodownload)
- Run service scripts using SSH tunneling (svc_nas)
- Download the ACL database of a file system (svc_nas nas_svc_acldb_dump)
- Manage Dynamic Access Control (svc_nas nas_svc_dac)
- Generate NAS output files (svc_nas nas_svc_data_protection)
- Generate an SDNAS archive file (svc_nas nas_svc_dc)
- Manage NAS servers (svc_nas nas_svc_nas)
- Manage an IMT import (svc_nas nas_svc_imt)
- Display the SDNAS log (svc_nas nas_svc_log)
- Show statistics for NDMP and PAX backup sessions (svc_nas nas_svc_paxstats)
- Run a Linux tcpdump (svc_nas nas_svc_tcpdump)
- Back up NAS server configuration (svc_nas_cbr)
- See CIFS issues (svc_nas_cifssupport)
- Advanced NAS settings (svc_nas_tools and svc_nas_global_tools)
- Enter maintenance mode (svc_nas_maintenance_mode)
- Display inode usage (svc_nas_storagecheck)
- Get NAS server information and manage settings (svc_nas_tools)
- Retrieve NAS server net devices and IP addresses (svc_nasserver_to_netdevice)
- See network information (svc_networkcheck)
- Show ARP records cache settings (svc_networkcheck arp)
- Perform network and system checks (svc_networkcheck info)
- Check server port availability (svc_networkcheck tracert)
- Check the TCP port (svc_networkcheck tcp)
- Show network device driver and hardware information (svc_networkcheck ethtool)
- Ping an IPv4 target (svc_networkcheck ping)
- Ping an IPv6 target (svc_networkcheck ping6)
- Show network connections (svc_networkcheck netstat)
- Perform a DNS check (svc_networkcheck dns)
- See system bond devices (svc_networkcheck bond_list)
- Show interface names (svc_networkcheck interfaces)
- Reboot, shut down, and turn on a node (svc_node)
- Control node affinity (svc_node_affinity_balance)
- Check and fix the NTP status (svc_ntp_ctl)
- Customize validation service parameters (svc_onv_customizing)
- Disable password reset (svc_password_mgmt)
- Send REST requests through the service container (svc_pstcli)
- Troubleshoot and repair (svc_remote_support)
- List the remote configuration (svc_remote_support list)
- Modify the remote support configuration (svc_remote_support_modify)
- Modify contact information (svc_remote_support modify_contact)
- Reinitialize the remote support configuration (svc_remote_support reinitialize)
- Restart SupportAssist (svc_remote_support restart)
- Check the connectivity status (svc_remote_support connectivity)
- Manage the remote syslog (svc_remote_syslog)
- Refresh the expired Unity SSL certificate (svc_remote_system_certificate_operations)
- Remove appliance (svc_remove_appliance)
- Repair software (svc_repair)
- Replace the DPE (svc_replace_dpe)
- Service mode operation (svc_rescue_state)
- Grant service user access (svc_service_config)
- Gain root privileges (svc_service_shell)
- Software recovery (svc_software_recovery)
- Connect to the peer node service container (svc_ssh_peer)
- Collect system information (svc_system_info)
- Monitor network traffic (svc_tcpdump)
- View capacity metrics (svc_volume_space_metrics)
- Complete the recovery process (svc_wear_trickle_write)
- System Journal Fields
Dell PowerStore Service Scripts Guide
Factory reset (svc_factory_reset)
This service script returns an appliance back to its factory-delivered state, deleting all user data and persistent configurations. You can run this script only on the master appliance.
This script is used to factory reset both nodes of a system. Both nodes must be put in service mode before running this script.
NOTE:The script must be run on Node A.
To put a node in service mode, run the following commands:
- svc_rescue_state set (on Node A and Node B)
- svc_node reboot (on Node A and Node B)
- svc_factory_reset (on Node A only)
WARNING:
- This script starts a system-wide operation that resets both nodes in the system to their factory-delivered states.
- Only trained service personnel should run this script.
For more information about resetting an appliance back to the factory-delivered state, see the PowerStore Security Configuration Guide.
Usage
| Function | Recovery |
| Mode | Service |
| Usage | Technical Service |
| Requires service user password? | No |
| Requires root privileges? | No |
| May cause data unavailability? | Yes |
| May cause data loss? | Yes |
| Scope | Appliance |
| Prerequisites |
|
Format
svc_factory_reset [-h] [-p | --powerstoreos] [-c | --healthcheck]
Optional arguments
| Qualifier | Description |
|---|---|
| -h, --help | Show the help message and exit. |
| -p, --powerstoreos | Use this option to factory reset the appliance to a different OS version. |
| -c, --healthcheck | Use this option to only run the health check. |
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