Dell PowerStore Planning Guide

Support Connectivity communication

Support Connectivity cannot be enabled on a PowerStore cluster configured with IPv6 for the management network. Support Connectivity is not supported over IPv6. Also, management network reconfiguration from IPv4 to IPv6 is not allowed when Support Connectivity is configured on a cluster.

The connection status of Support Connectivity indicates both the state of the connection between PowerStore and your service provider's backend Support services and the quality of service of the connection. The connection state is determined over five minute periods and the quality of service of the connection is determined over 24 hour periods. The connection status can appear as one of the following based on any of the appliances in the cluster:

• Unavailable – Connectivity data is unavailable. You may have lost contact with an appliance or Support Connectivity has just been enabled and there is insufficient data to determine the state.
• Disabled – Support Connectivity has not been enabled.
• Not connected – Connectivity has been lost. Five consecutive keepalive failures have been detected.
• Reconnecting – PowerStore is attempting to reconnect after loss of connectivity. Five consecutive successful keepalive requests are needed to transition back to a connected status.

The connection status can appear as one of the following based on the average of all the appliances in the cluster when PowerStore is connected to your service provider backend Support services:

• Evaluating – The quality of service for the connection will be undetermined for the first 10 minutes after Support Connectivity is first initialized.
• Good – 80% or more of the consecutive keepalive requests were successful.
• Fair – Between 50% and 80% of the consecutive keepalive requests were successful.
• Poor – Less than 50% of the consecutive keepalive requests were successful.