Dell PowerStore Service Scripts Guide

This service script is intended to be run in order to help troubleshoot issues that may happen during create cluster, adding an appliance, or removing an appliance.

1. Search for a hardware check in the journal.

   This step looks for hardware faults that may have happened before the create cluster operation.

2. Run a current hardware check on this system using svc_diag list --icw_hardware.

   Running the script shows any hardware issues in the system. This step is useful if the create cluster operation has failed with the message UNCONFIGURED_FAULTED.

   If there is a hardware fault, a create cluster operation cannot be performed. If a fault is detected, the state changes to UNCONFIGURED_FAULTED and the create cluster operation fails. This check finds the hardware fault.

3. Ask if you want to perform a data collect.

   This step is critical after a create cluster operation failure and allows the data to be collected before the log rotation.

   This step also allows the user to set an IP for the system. This way the user can use the direct path to the data collect and the IP address to copy off the data collect from the system.

Usage

Format

svc_cluster_diag [-h] [-w] [-d] [-e] [-i]

Optional arguments

Example

The following output indicates that no logs are available and the system is running a support materials bundle after you have entered the svc_cluster_diag -w command:

svc_cluster_diag -w
 
The log statements that are needed to collect information for the command: 
     'journalctl --utc -t control-path | egrep "\[CC\]"  | grep WARN' are no longer available
 
Would you like to perform a data collection? Please enter 'yes' or 'no'
yes
 
Running data collection - This might take awhile
 
data collection ID f10a1ebb-5727-4a84-aa29-58df29274bcc
Status             OK
HTTP Code          201