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Dell PowerStore Setting Up PowerStore Manager

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Configure Support Connectivity

To resolve problems more quickly and easily, enable Support Connectivity.

For more information about Support Connectivity, including the benefits it provides and details about configuration types, see the context-sensitive help entry for this feature. For in-depth information about how this feature works, see the PowerStore Security Configuration Guide.
  1. Select the Settings icon, and then select Support Connectivity in the Support section.
  2. Click the Connection Type tab.
  3. Select the Support Connectivity configuration to use: Connect Directly or Connect via Secure Connect Gateway.
    Depending on the type of configuration that is selected, different information is required.
  4. Enter the information that is required for your configuration type.
  5. If the Support Connectivity feature is disabled, click the toggle button to enable the feature.
  6. To enable CloudIQ, select the Connect to CloudIQ check box.
  7. To allow authorized technical support agents to remotely troubleshoot issues, select the Remote Support check box.
  8. Click Apply.
When Support Connectivity is enabled, you can click Send Test Alert to test connectivity.

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