To resolve problems more quickly and easily, enable
Support Connectivity.
For more information about
Support Connectivity, including the benefits it provides and details about configuration types, see the context-sensitive help entry for this feature. For in-depth information about how this feature works, see the
PowerStore Security Configuration Guide.
Select the
Settings icon, and then select
Support Connectivity in the
Support section.
Click the
Connection Type tab.
Select the
Support Connectivity configuration to use:
Connect Directly or
Connect via Secure Connect Gateway.
Depending on the type of configuration that is selected, different information is required.
Enter the information that is required for your configuration type.
If the
Support Connectivity feature is disabled, click the toggle button to enable the feature.
To enable CloudIQ, select the
Connect to CloudIQ check box.
To allow authorized technical support agents to remotely troubleshoot issues, select the
Remote Support
check box.
Click
Apply.
When
Support Connectivity is enabled, you can click
Send Test Alert to test connectivity.
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