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PowerProtect Data Manager 19.12 Microsoft SQL Server User Guide

Troubleshooting application-aware backup failure with persisted settings message

An application-aware virtual machine backup performed through a protection policy might fail with the following error message, where xx.xx.xx.xx is the PowerProtect Data Manager IP address:

PowerProtect agent for Microsoft Applications: Unable to update persisted settings for PowerProtect Data Manager host 'xx.xx.xx.xx': Unable to log in to PowerProtect Data Manager host 'xx.xx.xx.xx'. Received the HTTP code 400 and response 'Invalid FQDN'.

As a workaround, when the Microsoft SQL Server host is a member of a workgroup but is assigned an IP address that is DNS resolvable by PowerProtect Data Manager, if the DNS resolution is only available for FQDN, ensure that the Microsoft SQL Server host adds the same domain suffix to the Advanced TCP/IP parameters DNS settings.

In the System Properties dialog box:

  1. On the Computer Name tab, click Change and then click More.
  2. In Primary DNS suffix of this computer field, specify the PowerProtect Data Manager resolvable FQDN of the Microsoft SQL Server virtual machine domain name.
  3. Click OK.

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