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PowerProtect Data Manager 19.12 Microsoft SQL Server User Guide

Troubleshooting VM Direct SSMS restore failure with enabled UAC

A VM Direct self-service restore might fail with the following error message when you use the SQL Server Management Studio (SSMS) plug-in to perform the restore as a domain or local user with enabled UAC and vmtools 11.x or later. This error message appears for a database restore, table restore, or instant access restore operation when you do not launch the SSMS plug-in by selecting Run as administrator:

Unable to initialize the generic information context: Cannot create shared memory mapping, permission denied: ERROR_ACCESS_DENIED.

As a workaround, launch the SSMS plug-in by selecting Run as administrator and rerun the self-service restore operation.


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