PowerProtect Data Manager 19.12 Network Attached Storage User Guide

Review protection logs

NAS protection creates logs at the asset and job levels that you can download to analyze when resolving problems.

Log in to the PowerProtect Data Manager user interface as a user with the Administrator, User, Backup Administrator, or Restore Administrator role.

On the Jobs > Protection Jobs page, select the job that corresponds to the problem which requires troubleshooting. The job details provide more information about any potential issues. Also, you can click Show Skipped Files to view the elements (files and folders) that are skipped during the backup.

To review the protection and skipped elements logs, click Export Log. The log export contains three files with consolidated logs from PowerProtect Data Manager, NAS protection workflow, and skipped elements. The NAS protection log contains the logs from both the NAS agent and NAS protection engine.

Review nasdm.log, Nas_sessionID.log, and Nas_Skipped_Elems_sessionID.csv to determine the root cause of any issue. Some of the troubleshooting guidance in this appendix uses the additional logs from the consolidated NAS protection log.