Dell Technologies Server Troubleshooting Guide

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Error code matrix

The error code matrix provides information about generic error codes, error messages, link to the Error and Event Message Reference Guide (EEMI), and related article if available for different 15th generation of PowerEdge systems.

Table 1. Error code matrixThis table lists some generic error codes, error messages, and a related article or link to an EEMI guide.
Error code	Message	Related KB article or link to EEMI guide
HWC8010	The System Configuration Check operation resulted in the following issue: arg1.	Follow the steps listed in the link
SWC5012	Unable to power on the host because an SL cable is connected to an unpowered device.	Follow the steps listed in the link
PSU0003	The power input for the power supply is lost.	Follow the steps listed in the link
RDU0012	Power supply redundancy is lost.	Follow the steps listed in the link
SEC0033	The chassis is open while the power is off.	Follow the steps listed in the link
VDR7	Virtual Disk on RAID Controller in Slot has failed.	Follow the steps listed in the link
PDR1001	Fault detected on drive in disk drive bay.	Follow the steps listed in the link
PDR1016	Drive is removed from the disk drive bay.	Follow the steps listed in the link
CTL137	The storage controller Integrated RAID Controller is unable to communicate to the BMC because either the storage controller or BMC is not responding to the commands either because of an internal error or the bus is in an error state.	Follow the steps listed in the link
PCI1318	A fatal error was detected on a component at bus device function.	Follow the steps listed in the link
UEFI0056	A PCIe error has occurred.	Follow the steps listed in the link
HWC1001	The NDC is absent.	Follow the steps listed in the link
FAN0029	Fan is either removed, incorrectly installed, or not present.	Follow the steps listed in the link
SWC0001	Unable to save the network settings.	Follow the steps listed in the link
SWC0088	Unable to retrieve the iDRAC DHCP IP address.	Follow the steps listed in the link
MEM0001	Multi-bit memory errors detected on a memory device at location(s).	Follow the steps listed in the link
UEFI0108	One or more memory errors have occurred on the memory slot.	Follow the steps listed in the link
UEFI0339	The Dual Inline memory module (DIMM) in the memory slot is disabled because of initialization errors caused by uncorrectable memory errors, invalid configuration, and others.	Follow the steps listed in the link
UEFI0058	An uncorrectable Memory Error has occurred because a Dual Inline memory module (DIMM) is not functioning.	Follow the steps listed in the link
MEM8000	Correctable memory error logging is disabled for a memory device at location.	Follow the steps listed in the link
FAN0001	Fan RPM is less than the lower critical threshold.	Follow the steps listed in the link
STOR0502	Unable to launch the RAID Configuration wizard.	N/A
UEFI0060	Power that is required by the system exceeds the power that is supplied by the Power Supply Units (PSUs).	Follow the steps listed in the link
PWR1006	The system halted because system power exceeds capacity.	Follow the steps listed in the link
SUP0507	Unable to download the Update Packages from the FTP server.	N/A
SEC0031	The chassis is open while the power is on.	N/A
SUP0538	Unable to update iDRAC with Lifecycle Controller, 4.11.11.11, A00.	N/A
SUP0537	Unable to continue the firmware update.	N/A
PST0208	System BIOS has halted.	Follow the steps listed in the link
UEFI0078	One or more Machine Check errors that are occurred in the previous boot.	N/A
CPU0704	CPU machine check error detected.	N/A
UEFI0067	A PCIe link training failure is observed in Slot, and the device link is disabled.	Follow the steps listed in the link
UEFI0079	One or more Uncorrectable Memory errors occurred in the previous boot.	N/A

If the error codes are not listed in the table, see Error and Event Message Reference Guide on the link.

The Error and Event Message Reference Guide lists the messages that are displayed on graphical user interface (GUI), command-line interface (CLI), and stored in the log files. Messages are displayed or stored as a result of user action, automatic event occurrence, or for data logging purposes.

For information about the event and error messages that are generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.

Messages are divided into three elements:

Message: Indicates the actual message, and probable cause, wherever applicable.
Recommended Response Action: Indicates the remedial tasks to be performed by the user to resolve an issue. Comprehensive information is given about the GUI navigation path (or RACADM and WS-Man commands) that helps is effective and fast resolution.
Detailed Description: Provides more info about the error or event, where appropriate.