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Dell Technologies Server Troubleshooting Guide

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Enhanced Preboot System Assessment

If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without requiring more equipment or risking data loss. If you are unable to fix the issue yourself, service and support personnel can use the diagnostics results to help you solve the issue.

Dell Embedded system diagnostics

NOTE:The Dell Embedded System Diagnostics is also known as Enhanced Preboot System Assessment (ePSA) diagnostics.

The embedded system diagnostics provides a set of options for particular device groups or devices that allow you to:

  • Run tests automatically or in an interactive mode.
  • Repeat tests
  • Display or save test results.
  • Introduce more test options for extra information about the failed devices, run a thorough test.
  • View status messages that inform you if tests are completed successfully.
  • View error messages that inform you of issues encountered during testing.

Running the Embedded system diagnostics from Boot Manager

To run the embedded system diagnostics from Boot Manager:

  1. As the system boots, press <F11>.ePSA
  2. Using the arrow keys select System UtilitiesLaunch Diagnostics.This image shows Boot manager optionsThis image shows Boot manager options
  3. Wait while the Quick Tests automatically run.
  4. Once the tests have been completed, you can view the results and additional information on the Results tab, the System Health tab, the Configuration tab, and the Event Log tab.
  5. Close the Embedded System Diagnostics utility.
  6. To leave the diagnostics, click Exit.
  7. Click OK when prompted, and the system reboots.

Running the Embedded System Diagnostics from the Dell Lifecycle Controller

To run the embedded system diagnostics from the Dell Lifecycle Controller:

  1. As the system boots, press F10.ePSA on Lifecycle Controller.
  2. Select Hardware DiagnosticsRun Hardware Diagnostics.This image shows Hardware Diagnostics

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