CAUTION: This
troubleshooting procedure can erase data stored on the hard drive.
Before you proceed, back up all files on the hard drive.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized
in your product documentation, or as directed by the online or telephone
service and support team. Damage due to servicing that is not authorized
by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with your product.
Steps
Run the appropriate diagnostic test. See the Using system diagnostics
section.
Depending on the results of the
diagnostics test, proceed as required through the following steps.
If your system has a RAID controller and your hard drives are
configured in a RAID array, perform the following steps:
Restart the system and press F10 during system startup to run
the Dell Lifecycle Controller, and then run the Hardware Configuration
wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation
or online help for information about RAID configuration.
Ensure that the hard drives are configured correctly for the
RAID array.
Take the hard drive offline and reseat the drive.
Exit the configuration utility and allow the system to boot to
the operating system.
Ensure that the needed device drivers for your controller card are
installed and are configured correctly. For more information, see
the operating system documentation.
Restart the system and enter the System Setup.
Verify that the controller is enabled and the drives are displayed
in the System Setup.
Next steps
If the problem persists, see the Getting help section.
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