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Dell PowerEdge C6320p Owner's Manual

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Troubleshooting expansion cards

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card.
NOTE: Riser slots are not hot-pluggable.

Steps

  1. Run the appropriate diagnostic test. See the Using system diagnostics section.
  2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  3. Remove the sled from the enclosure.
  4. Ensure that each expansion card is firmly seated in its connector.
  5. Install the sled into the enclosure.
  6. Turn on the system and attached peripherals.
  7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  8. Remove the sled from the enclosure.
  9. Remove all expansion cards installed in the sled.
  10. Install the sled into the enclosure.
  11. Run the appropriate diagnostic test. See the Using system diagnostics section.

    If the tests fail, see the Getting help section.

  12. For each expansion card you removed in step 8, perform the following steps:
    1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    2. Remove the sled from the enclosure.
    3. Reinstall one of the expansion cards.
    4. Install the sled into the enclosure.
    5. Run the appropriate diagnostic test. See the Using system diagnostics section.

Next steps

If the problem persists, see the Getting help section.

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