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Dell PowerProtect Data Manager Appliance 5.14.0.0 Release Notes for DM5500

Troubleshooting and getting help

The PowerProtect Data Manager Appliance support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may enable you to resolve a product issue before you contact Customer Support.

Support Library

The Support Library contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Support Library:

  1. Go to the Dell Customer Support website.
  2. On the Support tab, click Support Library.
  3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

  1. Go to the Dell Customer Support website.
  2. On the Support tab, click Service Requests & Dispatch Status.
  3. Create New Service Request button to create a new service request.
NOTE:
  • To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative.
  • To find the details of a service request, in the Service Request Number field, type the service request number, and then click Search.

To review an open service request:

  1. Go to the Dell Customer Support website.
  2. On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
  3. On the Service Requests page, click View All Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network web page. Interactively engage with customers, partners, and certified professionals online.

Comments and suggestions

Comments and suggestions help to continue to improve the accuracy, organization, and overall quality of the user publications. Send comments and suggestions about this document to DPAD.Doc.Feedback@dell.com.

Include the following information:

  • Product name and version
  • Document name and revision (for example, 01)
  • Page numbers
  • Other details to help address documentation issues

You can also go to Dell Content Feedback Router to provide feedback.


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