The
PowerProtect Data Manager Appliance support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may enable you to resolve a product issue before you contact Customer Support.
Support Library
The Support Library contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.
In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.
Service requests
To obtain in-depth help from a support agent, submit a service request. To submit a service request:
On the
Support tab, click
Service Requests & Dispatch Status.
Create
New Service Request button to create a new service request.
NOTE:
To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative.
To find the details of a service request, in the
Service Request Number field, type the service request number, and then click
Search.
On the
Support tab, click
Service Requests & Dispatch Status, and sign into your account.
On the
Service Requests page, click
View All Service Requests.
Online communities
For peer contacts, conversations, and content on product support and solutions, go to the
Community Network web page. Interactively engage with customers, partners, and certified professionals online.
Comments and suggestions
Comments and suggestions help to continue to improve the accuracy, organization, and overall quality of the user publications. Send comments and suggestions about this document to
DPAD.Doc.Feedback@dell.com.
Include the following information:
Product name and version
Document name and revision (for example, 01)
Page numbers
Other details to help address documentation issues