Dell PowerProtect Data Manager Appliance 5.13.0.0 Release Notes for DM5500

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Known issues

This section describes Data Manager Appliance Software known issues.

Table 1. Known issues in Data Manager Appliance Software 5.13.0.0Data Manager Appliance Software known issues
Issue ID	Description	Workaround/resolution
DMAS(P)-221517	During a TSDM-enabled virtual machine backup, a file named lastSdmDiskBackupPath.json, which contains snapshot metadata, is created in the virtual machine. This file is required to perform in-place backups of the virtual machine, but does not get automatically removed when the virtual machine is no longer included in the protection policy. As a result, the storage unit containing these virtual machine backups cannot be deleted.	When deleting the storage unit where the virtual machine backups are located, ensure that you manually remove the lastSdmDiskBackupPath.json file
DMAS(P)-224908	Discovery of a vCenter server that is managed by NSX or a product other than vSphere can fail if two logical networks that are part of an opaque-network configuration have the same network ID. If discovery fails in this situation, log files show the following text: Exception Response Body {"code":500,"reason":"Duplicate key …	No workaround is available.
DMAS (D)-188507	You might observe socket timeout exception during the execution of the REST request for Protection storage log bundle creation workflow. This issue occurs when Protection storage takes more than 10 minutes for support bundle creation. The timeout is set to 10 minutes. Therefore, if the REST request takes more than 10 minutes, the following error is observed: java.net.SocketTimeoutException: Read timed out	Retry the operation and if subsequent retry operation fails, contact Dell Support for the resolution.
DMAS (D)-188660	Protection Storage raises the following configuration alert: Error communicating with mail server. Mailserver=mail: Cause=NotApplicable This is due to the default setting of the Mail server set as "mail".	Ensure that you configure a valid mail server. If there are no mail servers configured, you can ignore the alert. If you want to change the default mail server "mail" from Protection Storage, contact Dell Support.
DMAS(P)-225996	Occasionally, the Disaster Recovery > Manage Backups page fails to load with the following error: 500: Internal Server Error	Retry the operation.
DMAS(P)-225111	The DNS server might not be configured correctly to resolve the server name to IP.	Ensure that your DNS is working properly.
DMAS(P)-225629	You might observe the following error when you log out of PowerProtect Data Manager Appliance: 401: Authentication Required	Log in again, if required.
DMAS(P)-219559	When restoring to a destination vCenter Server that is running on a Windows operating system in a non-English locale, the following restore types report a status of "Completed with exceptions": Restore to Original VM Create and Restore to New VM Instant Access VM Instant Access Restore to New This status displays because PowerProtect Data Manager Appliance is unable to reconfigure the network device to connect the restored virtual machine to the network.	After the restore completes, use the vSphere Client to manually reconnect the network adapter.
DMAS(P)-222878	A 404 error might occur after starting a Software Update. Dismiss this error and the update will proceed.	No workaround is available.
DMAS (D)-187584	An intermittent TLS connection failure is observed on the PowerProtect Data Manager Appliance and the following message is displayed: Cannot connect to the storage system to gather capacity information	Refresh the page to restore the connection.
DMAS(P)-223931	Reports are not persisted and are only accessible for up to 24 hours.	Regenerate the report.
DMAS(P)-223966	Scheduled discovery for an inventory source gets triggered even after removing the appliance from an asset source.	Remove the out-of-date schedule entry for discovery. Follow the instructions in the Knowledge Base Article 000211666.
DMAS(P)-224877	If the NFS communication between the search nodes is slow, Search engine disaster recovery backups fail and the Search engine remains in a failed state with the following message: Indexing service has detected a communication issue. Search engine may require restart on node(s): search2.dpappliance.local.	Follow the instructions in the Knowledge Base Article 000211179.
DMAS (I)- 20180	The warning displayed in the System Configuration page of the PowerProtect Data Manager Appliance UI is incorrect. The correct message is: Contact Dell support before changing the network parameters, if there are existing protection policies, vProxies and agents configured with management and data networks. It is required to execute this operation via appliance service port.	No workaround is available.
DMAS (D)-174488	Intermittent failure observed with backup and disaster recovery scenarios. You must mount the storage unit from DD.	Manual DR backups or subsequent automatic DR backups will succeed after a remount operation.
DMAS (D)-178029	Active tier storage capacity not reflected on the PowerProtect Data Manager Appliance UI after storage expansion.	No workaround is available.
DPDUI-2507	On the Asset Jobs page, the details pane will close automatically every 60 seconds	You can reopen the details pane.
DMAS (I)-13246	Creating a VLAN with a gateway that does not exist fails.	Delete the specified VLAN network and add the same network again with the correct or working gateway.
DMAS (I)-19219	PowerProtect Data Manager Appliance UI does not re-direct to the login screen from the Update screen after the session has expired.	Refresh the page and login again.
DMAS(P)-222622	A protection policy configuration cancellation job might get stuck if one or more assets are unresponsive.	Remediate unresponsive assets in the protection policy.
DMAS(P)-204271	Virtual machine protection backups fails with the following error: The backup had terminated unexpectedly	Manually restart failed backups.
DMAS(P)-218729	When you are setting audit log retention, the Days of Retention field accepts values higher than the maximum of 180 days.	Specify the retention days within the recommended range.
DMAS(P)-219834	Server DR backups fails with the following error: Telemetry Service Backup Failed	Wait for the next scheduled DR backup job.
DMAS(P)-223802	The backup job summary email generated from the Report Browser shows the time in UTC, but does not list the timezone as UTC.	No workaround is available.
DMAS(P)-220420	PowerProtect Data Manager Appliance UI does not show the busy indicator during the recovery process. You can monitor the current recovery state from the text displayed in the recovery window.	No workaround is available.
DMAS(P)-220636	Users without PowerProtect Data Manager Appliance appropriate Active Directory roles can see the dashboard with errors.	It is not intended for users without the appropriate roles to see the dashboard. However, the errors appropriately reflect the read-only status of the users and their inability to access navigation links. The affected users should be informed that either they should not be accessing PowerProtect Data Manager Appliance or an administrator must assign them the appropriate roles. If the appropriate roles have already been assigned, then the roles must be deleted and added again. If this does not resolve the problem, then the user or group account must be deleted and added again.
DMAS(P)-221718	Reporting Engine deployment fails with the following JBoss exception: javax.ejb.EJBAccessException: JBAS014502	Delete and deploy the Reporting Service or recover from Server DR backup.
DMAS(P)-222608	On the Alerts page, filtering by category does not create a filter pill.	Manage category filtering with the column filter drop down.
DMAS(P)-222903	Unable to select the same storage used in other stages even after canceling the same storage warning.	Cancel the stage and then select the storage again and complete the required configurations.
DMAS(D)-172854	Alerts are not displayed for protection storage when FS is 100% full on Operating Environment alerts, instead the alerts that are generated from Protection Storage CLI are shown.	If Customer gets 90% full alert in the DM5500, clean the clutter to clear up additional space. If the space is available, based on the ROC (Data rate of change of backups) customer can align new backups. However, customers can contact Support for any difficulties in deleting the backups and Support can advise to apply the additional license.
DMAS(D)-173928	Storage page takes ~20 seconds to load the first time it is opened.	Wait for the page to load for the first time and continue.
DMAS(D)-174761	Timing fluctuates for disk rebuild procedure in DM5500.	No workaround is available.
DMAS(I)-16178	If there is a power outage when the upgrade is in progress, the upgrade job fails. The services like Reporting, search1.dpappliance.local, and search2.dpappliance.local does not come up even after the power comes back.	Follow the manual recovery procedure as in the KB 205745.
DMAS(I)-16413	Hypervisor password is changed to new password which is not a password that is generated by Operating Environment algorithm.	The new password supports the following characters: _ . @ ! # % ^ * - in 5.12.0.1 and later. User should avoid using / and \ characters for password.
DMAS(I)-16509	If the scheduled Disaster Recovery (DR) backup job gets triggered when the user clicks the Finish button after a successful upgrade, the DR backup job may fail.	This DR backup job failure can be ignored. Monitor the next scheduled DR backup job. Contact Support for assistance if the next DR backup job fails.
DMAS(I)-16657	The update process gets stuck during the update package uploading process due to authorization error.	Follow the procedure as in the KB000205768 for the workaround.
DMAS(P)-196533	The backup jobs are not getting failed. They are moved to UNKNOWN state as ADM is not able to establish the connections with agents and the Operating Environment network services are not up in the stipulated 30 seconds.	Follow the procedure as in the KB000205882.
DMAS(P)-200665	For SQL application-aware workflows within scopes of authority, Data Manager Appliance Software does not automatically assign databases to the resource group which contains the corresponding services. Only manual asset selection is supported.	To automatically make the database assets visible to limited-privilege users when selecting by protection policy, configure the resource group to include All Assets for the SQL asset type. This selection is in addition to any service assets.
DMAS(P)-202312	Even after a successful upgrade of Cloud DR, the Details field under System Jobs > Job ID: <xxxxx> displays an error that the upgrade has failed.	The Details field incorrectly displays the error. You can ignore the error.
DMAS(P)-203502	During the initial configuration, the Launch button on the Getting Started page skips launching the Getting Started workflow and displays the dashboard to the user.	All options on the Getting Started page are available from the appliance UI. To return to the Getting Started page, append `getting-started` to the URL after logging in. Example: https://<hostname/IP>/#/auth2/getting-started. For detailed information, see the KB 205730.
DMAS(P)-207078	If the same hostname (FQDN), volume GUID, or asset name is used for more than one asset, the asset discovery for File System Agent fails.	Ensure that each asset has a unique name, hostname, and volume GUID.
DMAS(P)-207617	When the user refreshes the browser after configuring the email setup in the settings menu, the Add button in the Alert Notifications tab of the Alerts page is disabled.	The Add button is enabled automatically when the user opens a different page from the left menu and then returns to the Alert Notifications page.
DMAS(P)-208056	System job status shows Success even though appliance log bundle creation is in progress or failed.	The overall appliance log bundle creation should be monitored only from the progress that is shown in Logs screen, instead of using the System Jobs screen for monitoring overall DM5500 log bundle creation status.
DMAS(P)-202818	Duplicate entries might appear in the Assets window of the PowerProtect Data Manager Appliance UI for virtual assets that were deleted from PowerProtect Data Manager Appliance and then redeployed.	For duplicate asset entries in "Not Detected" state, filter the Assets window to display only assets in this state, and then select these entries and click Remove.
DMAS(P)-206794	The reporting engine is listed as an unidentified entry in the Application Agents pane.	There is no workaround. CAUTION: Do not remove this entry. If you do, see the PowerProtect Data Manager Appliance Administrator Guide for DM5500 for instructions on configuring and redeploying the reporting engine.