Dell PowerProtect Data Manager Appliance 5.12.0.1 Customer Replaceable Unit (CRU) Procedures Guide for DM5500

Preface

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this document. The product release notes provide the most up-to-date information about product features. If a product does not function correctly or does not function as described in this document, contact a technical support professional.

NOTE This document was accurate at publication time. To ensure that you are using the latest version of this document, go to the Customer Support website.

Language use

This document might contain language that is not consistent with Dell Technologies current guidelines. Dell Technologies plans to update the document over subsequent future releases to revise the language accordingly.

This document might contain language from third-party content that is not under Dell Technologies control and is not consistent with the current guidelines for Dell Technologies own content. When such third-party content is updated by the relevant third parties, this document will be revised accordingly.

Purpose

This document provides information on how the customer can replace the Dell PowerProtect Data Manager Appliance hardware components for the DM5500 model.

Audience

This document guide is designed for personnel who maintain the PowerProtect Data Manager Appliance.

Revision history

Table 1. Revision historyThe following table presents the revision history of this document.
Revision number	Date	Description
02	December 2022	Editorial changes
01	November 2022	First release of this document for the Dell PowerProtect Data Manager Appliance 5.12.0.1

Related documentation

The following publications are available on the Customer Support website and provide additional information.

Table 2. Related documentationRelated documentation
Document	Description
PowerProtect Data Manager Appliance Installation Guide for DM5500	Contains information about the hardware, software, and rack cabling requirements for the appliance installation and configuration.
PowerProtect Data Manager Appliance Administrator Guide for DM5500	Describes how to configure, use, and administer the appliance.
PowerProtect Data Manager Appliance Networking Guide for DM5500	Describes how to configure the uplink to the customer network environment.
PowerProtect Data Manager Appliance Release Notes for DM5500	Contains information about new features, known limitations, environment, and system requirements for the software.
PowerProtect Data Manager Appliance Security Configuration Guide for DM5500	Contains security information.
PowerProtect Data Manager Appliance Site Readiness Guide for DM5500	Contains information about site readiness for the appliance.
PowerProtect Data Manager Appliance Software Compatibility Guide for DM5500	Contains compatibility information.
PowerProtect Data Manager Appliance Cloud Disaster Recovery User Guide	Describes how to deploy Cloud Disaster Recovery (Cloud DR), protect virtual machines in the AWS or Azure cloud, and run recovery operations.
PowerProtect Data Manager Appliance File System User Guide	Describes how to configure and use the software with the File System agent for file-system data protection.
PowerProtect Data Manager Appliance Kubernetes User Guide	Describes how to configure and use the software to back up and restore namespaces and PVCs in a Kubernetes cluster.
PowerProtect Data Manager Appliance Microsoft Exchange Server User Guide	Describes how to configure and use the software to back up and restore the data in a Microsoft Exchange Server environment.
PowerProtect Data Manager Appliance Microsoft SQL Server User Guide	Describes how to configure and use the software to back up and restore the data in a Microsoft SQL Server environment.
PowerProtect Data Manager Appliance Network-Attached Storage User Guide	Describes how to configure and use the software to protect and recover the data on network-attached storage (NAS) shares and appliances.
PowerProtect Data Manager Appliance Oracle RMAN User Guide	Describes how to configure and use the software to back up and restore the data in an Oracle Server environment.
PowerProtect Data Manager Appliance SAP HANA User Guide	Describes how to configure and use the software to back up and restore the data in an SAP HANA Server environment.
PowerProtect Data Manager Appliance Virtual Machine User Guide	Describes how to configure and use the software to back up and restore virtual machines and virtual machine disks (VMDKs) in a vCenter Server environment.
PowerProtect Data Manager Public REST API documentation	Contains the Dell Technologies APIs and includes tutorials to guide you in their use.

Typographical conventions

Table 3. Typographical conventionsThese type style conventions are used in this document.
Bold	Used for names of interface elements, such as names of windows, dialog boxes, buttons, fields, tab names, key names, and menu paths (what the user specifically selects or clicks)
Italic	Used for full titles of publications referenced in text
Monospace	Used for: System code System output, such as an error message or script Pathnames, filenames, prompts, and syntax Commands and options
`Monospace italic`	Used for variables
`Monospace bold`	Used for user input
[ ]	Square brackets enclose optional values
\|	Vertical bar indicates alternate selections - the bar means "or"
{ }	Braces enclose content that the user must specify, such as x or y or z
...	Ellipses indicate nonessential information omitted from the example

Where to find product documentation

The Customer Support website
The Community Network

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

Go to the Customer Support website.
In the search box, type a product name, and then from the list that appears, select the product.

Support library

The support library contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the support library:

Go to the Customer Support website.
On the Support tab, click Support Library.
In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Service requests

To obtain in-depth help from Licensing, submit a service request. To submit a service request:

Go to the Customer Support website.
On the Support tab, click Service Requests & Dispatch Status.

NOTE To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the Service Request Number field, type the service request number, and then click Search.

To review an open service request:

Go to the Customer Support website.
On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
On the Service Requests page, click View All Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network web page. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPADDocFeedback@dell.com.

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