- Notes, cautions, and warnings
- Preface
- Getting started
- System Maintenance
- Managing Storage
- Managing Assets
- About asset sources, assets, and storage
- Prerequisites for discovering asset sources
- Enable an asset source
- Adding a vCenter Server asset source
- VM Direct protection engine overview
- Add a NAS appliance
- Add a NAS share
- Discover an Oracle application host
- Adding a Cloud Snapshot Manager tenant
- Delete an asset source
- Download virtual packages
- Managing Protection Policies
- Protection policies
- Before you create a protection policy
- Add a protection policy for virtual-machine protection
- Add a protection policy for Kubernetes namespace protection
- Add a centralized protection policy for NAS assets
- Adding a protection policy for File System protection
- Add a protection policy for Microsoft Exchange Server database protection
- Add a protection policy for Microsoft SQL Server database protection
- Add a protection policy for Oracle database protection
- Add a protection policy for SAP HANA database protection
- Manage the cloud tier operations with PowerProtect Data Manager Appliance
- Manual backups of protected assets
- Manual replication of protected assets
- Manual Cloud Tiering of protected assets
- Editing a protection policy
- Viewing a summary of protection policies
- Extended retention
- Edit the retention period for backup copies
- Delete backup copies
- Retry a failed backup copy deletion
- Export data for deleted Oracle, SAP HANA and Storage Direct backup copies
- Export data for deleted backup copies
- Remove Exchange, File System, Kubernetes and SQL backup copies from the PowerProtect Data Manager Appliance database
- Remove backup copies from the PowerProtect Data Manager Appliance database
- Removing expired backup copies
- Removing assets from PowerProtect Data Manager Appliance
- Run an asset-protection report
- Disable a protection policy
- Delete a protection policy
- Add a service-level agreement
- Run a compliance report
- Protecting client assets after a client hostname change
- Protection rules
- Creating virtual machine tags in the vSphere Client
- Add a protection rule
- Manually run a protection rule
- Edit or delete a protection rule
- View assets applied to a protection rule
- Change the priority of an existing protection rule
- Enable protection rules to move virtual assets across policies
- Configure protection rule behavior
- Restoring Data and Assets
- View backup copies available for restore
- Restore a service or VMDK
- Prerequisites to restore a service
- Restore a service backup with storage policy association
- Image-level restores
- Instant Access service restore
- File-level restores
- Restore an application-aware service backup
- Restore a Kubernetes namespace
- Restore a NAS asset to the original location
- Restore a NAS asset to an alternate location
- Centralized restore of a file system asset
- Centralized restore and recovery of Oracle backups
- Considerations for centralized Oracle restore and recovery
- Perform centralized Oracle restore and recovery of an online database
- Perform centralized Oracle restore of archive logs
- Perform centralized disaster recovery of an Oracle database
- Restore the cloud tier backups to protection storage
- Centralized restores of Microsoft SQL Server service backups
- Considerations for centralized Microsoft SQL Server application-aware restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server stand-alone database
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Centralized restores of Microsoft SQL Server Application Direct backups
- Considerations for centralized Microsoft SQL Server Application Direct restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Restore Cloud Tier backups to Protection Storage
- Restore the PowerProtect Data Manager Appliance server
- Preparing for and Recovering From a Disaster
- About server disaster recovery
- System recovery for server DR
- Server DR
- Automatic server DR
- Manually configure server DR backups
- Record settings for server DR
- Manage PowerProtect Data Manager Appliance server DR backups
- Preparing the protection storage system recovery target
- Change the IP address or hostname of a Protection Storage system
- Troubleshoot recovery of PowerProtect Data Manager Appliance
- Disable server DR backups
- Quick recovery for server DR
- PowerProtect Data Manager Appliance Cloud Disaster Recovery
- Modifying the System Settings
- System settings
- Configuring Uplinks
- Virtual networks (VLANs)
- Managing Alerts, Jobs, and Tasks
- Configure Alert Notifications
- View and manage alerts
- View audit logs in the UI
- Export audit logs
- Monitoring jobs and tasks
- Restart a job or task manually
- Restart a job or task automatically
- Cancel a job or task
- Cancel an application agent protection job
- Determine protection engine usage for a protection job
- Exporting logs
- Limitations for alerts, jobs, and tasks
- Managing Reports
- About Application Agents
- Configuring and Managing the PowerProtect Agent Service
- System access using Command Line Interface
- Configuring and Managing SupportAssist for PowerProtect DM5500
- Configuring SupportAssist for PowerProtect DM5500
- Generate SupportAssist access key and PIN
- Connect to Dell Technologies support services through SupportAssist
- Update or configure contact data
- Add AutoSupport
- Change SupportAssist connection settings
- Enable or disable SupportAssist
- Troubleshooting SupportAssist
- Updating PowerProtect DM5500
Dell PowerProtect Data Manager Appliance 5.13.0.0 Administrator Guide for DM5500
Configure SupportAssist
SupportAssist is a support tool that communicates with PowerProtect DM5500 to monitor your environment, automatically detect current and potential issues, and collect and store diagnostic data. SupportAssist securely sends the data that is required for troubleshooting an issue to Customer Support for diagnostic purposes and Customer Support.
About this task
Steps
-
Select one of the following in the
Connect section:
- Directly to Dell Technologies
- Via the SupportAssist gateway server
-
Select one of the following in the
Options section:
- Use a proxy server.
- User RemoteSupport
-
Configure the following in the
Primary Contact (Recommended) section:
- First Name
- Last Name
- Email Address
NOTE: Use this contact information to follow up the support cases that SupportAssist raises. This information can be updated later in the Settings menu in the UI. -
Click
Next to go to
Email section.
NOTE: The Status toggle changes to Enabled, once all the fields are configured.
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\