- Notes, cautions, and warnings
- Preface
- Getting started
- System Maintenance
- Managing Storage
- Storage summary
- Storage encryption
- Disks
- Replication target
- Cloud Disaster Recovery
- Usage
- Managing Assets
- About asset sources, assets, and storage
- Manage the PowerProtect agent service
- About the PowerProtect agent service
- Start, stop, or obtain the status of the PowerProtect agent service
- Start, stop, or obtain the status of the PowerProtect agent service
- Troubleshooting PowerProtect agent service installations
- Troubleshooting PowerProtect agent service operations
- Register the PowerProtect agent service to a different server address on AIX or Linux
- Start, stop, or obtain the status of the PowerProtect agent service
- Recovering the PowerProtect agent service from a disaster
- Prerequisites for discovering asset sources
- Enable an asset source
- Adding a vCenter Server asset source
- VM Direct protection engine overview
- Adding a Kubernetes cluster asset source
- Add a NAS appliance
- Add a NAS share
- Deploy a protection engine for NAS asset protection
- View application agent details
- Manage the File System agent
- Discover a file system host
- Manage the Microsoft Exchange Server application agent
- Discover a Microsoft Exchange Server application host
- Manage the Microsoft SQL Server application agent
- Discover a Microsoft SQL Server application host
- Manage the Oracle application agent
- Discover an Oracle application host
- Manage the SAP HANA application agent
- Discover an SAP HANA application host
- Adding a Cloud Snapshot Manager tenant
- Delete an asset source
- Download virtual packages
- Managing Protection Policies
- Protection policies
- Before you create a protection policy
- Add a protection policy for virtual-machine protection
- Add a protection policy for Kubernetes namespace protection
- Add a centralized protection policy for NAS assets
- Adding a protection policy for File System protection
- Add a protection policy for Microsoft Exchange Server database protection
- Add a protection policy for Microsoft SQL Server database protection
- Add a protection policy for Oracle database protection
- Add a protection policy for SAP HANA database protection
- Manage the cloud tier operations with PowerProtect Data Manager Appliance
- Manual backups of protected assets
- Manual replication of protected assets
- Manual Cloud Tiering of protected assets
- Editing a protection policy
- Viewing a summary of protection policies
- Extended retention
- Edit the retention period for backup copies
- Delete backup copies
- Removing expired backup copies
- Removing assets from PowerProtect Data Manager Appliance
- Run an asset-protection report
- Disable a protection policy
- Delete a protection policy
- Add a service-level agreement
- Run a compliance report
- Protecting client assets after a client hostname change
- Protection rules
- Creating virtual machine tags in the vSphere Client
- Add a protection rule
- Manually run a protection rule
- Edit or delete a protection rule
- View assets applied to a protection rule
- Change the priority of an existing protection rule
- Enable protection rules to move virtual assets across policies
- Configure protection rule behavior
- Restoring Data and Assets
- View backup copies available for restore
- Restore a service or VMDK
- Prerequisites to restore a service
- Restore a service backup with storage policy association
- Image-level restores
- Instant Access service restore
- File-level restores
- Restore an application-aware service backup
- Restore a Kubernetes namespace
- Restore a NAS asset to the original location
- Restore a NAS asset to an alternate location
- Centralized restore of a file system asset
- Centralized restore and recovery of Oracle backups
- Considerations for centralized Oracle restore and recovery
- Perform centralized Oracle restore and recovery of an online database
- Perform centralized Oracle restore of archive logs
- Perform centralized disaster recovery of an Oracle database
- Restore the cloud tier backups to protection storage
- Centralized restores of Microsoft SQL Server service backups
- Considerations for centralized Microsoft SQL Server application-aware restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server stand-alone database
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Centralized restores of Microsoft SQL Server Application Direct backups
- Considerations for centralized Microsoft SQL Server Application Direct restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server stand-alone database
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Restore Cloud Tier backups to Protection Storage
- Restore the PowerProtect Data Manager Appliance server
- Preparing for and Recovering From a Disaster
- About server disaster recovery
- System recovery for server DR
- Server DR
- Automatic server DR
- Manually configure server DR backups
- Record settings for server DR
- Manage PowerProtect Data Manager Appliance server DR backups
- Preparing the protection storage system recovery target
- Change the IP address or hostname of a Protection Storage system
- Troubleshoot recovery of PowerProtect Data Manager Appliance
- Disable server DR backups
- Quick recovery for server DR
- PowerProtect Data Manager Appliance Cloud Disaster Recovery
- Modifying the System Settings
- Managing Alerts, Jobs, and Tasks
- Configure Alert Notifications
- View and manage alerts
- View audit logs in the UI
- Export audit logs
- Monitoring jobs and tasks
- Restart a job or task manually
- Restart a job or task automatically
- Cancel a job or task
- Cancel an application agent protection job
- Determine protection engine usage for a protection job
- Exporting logs
- Limitations for alerts, jobs, and tasks
- Managing Reports
- About Application Agents
- Configuring and Managing the PowerProtect Agent Service
- System access using Command Line Interface
- Configuring and Managing SupportAssist for PowerProtect DM5500
- Configuring SupportAssist for PowerProtect DM5500
- Generate SupportAssist access key and PIN
- Connect to Dell Technologies support services through SupportAssist
- Update or configure contact data
- Add AutoSupport
- Change SupportAssist connection settings
- Enable or disable SupportAssist
- Troubleshooting SupportAssist
- Updating PowerProtect DM5500
Dell PowerProtect Data Manager Appliance 5.12.0.1 Administrator Guide for DM5500
Connect to Dell Technologies support services through SupportAssist
Establish a connection through SupportAssist to ensure access to Customer Support. SupportAssist enables PowerProtect DM5500 to connect to Dell Technologies support services directly or through a gateway server.
Prerequisites
- If you are connecting through the gateway server, the SCG gateway version must be 5.10 or later.
- HTTPS port 443 of esrs3-core.emc.com and esrs3-coredr.emc.com is not blocked by the network firewall.
Steps
- From the
PowerProtect Data Manager Appliance UI, click
, select
Support, and then click
SupportAssist.
The Support window opens to the SupportAssist page. - On the Connection tab, click Connect Now.
- Select one of the following options:
- Connect Directly
Select this option to connect PowerProtect Data Manager Appliance directly.
- Connect via Gateway
Select this option to connect PowerProtect Data Manager Appliance through a gateway server, and then enter the gateway server IP address and port number.
- Connect Directly
- Click Enable Connect.
Results
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